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Culture574503

Extraordinary service, beautiful property

Review of The Marlborough
5.0 of 5 bubblesReviewed 28 Feb 2020
My elderly mother and I were traveling together on a "bucket list" trip for her. This place exceeded our expectations. The property and rooms are beautifully designed, the gardens are lovely and the grounds are serene and spacious. The room was lovely, with every comfort thought-through, and the restaurant has a delicious menu, carefully designed to reflect seasonal/local foods and is very well executed. But it is the service that really makes the Marlborough Lodge stand out at any price. Samantha (the manager) and her crew are kind, thoughtful, attentive and when we had a need they used one of the most wonderful of phrases in the service industry: "leave it with me" which always meant: I am now taking responsibility for your request, you can stay focused on your trip and I'll take care of what needs to be done. And the best part is: they always did. I have travelled quite a bit, and lots of very highly-rated hotels could learn from the Marlborough what it takes to deliver consistent, top-level service. I don't know when I will make it back to New Zealand, but when I do, I will make a priority of staying here again.
Date of stay: February 2020
Room Tip: Bellbird was a lovely room - sleeping area + sitting area + balcony with seating
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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MarlboroughLodge, Manager at The Marlborough, responded to this review
Responded 29 Feb 2020
Dear Jennifer,

Thank you so much for you kind and gracious feedback. I sincerely hope we have the opportunity to show you more of our beautiful Marlborough region should you return down under. Wishing yo and Betty safe and wonderful travels. Samantha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 February 2020

The Lodge is a beautiful place to stay but it is the service that makes this place outstanding. Every employee we met was friendly, enthusiastic and ready to cater to your every request. The food in its restaurant was delicious and varied.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Riley412
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarlboroughLodge, Manager at The Marlborough, responded to this reviewResponded 25 February 2020

Dear Riley412,

Thank you for your kind words. We absolutely love knowing our guests leave feeling like family. We hope to welcome you again. I will pass on your gratitude to the team. With Thanks, Samantha

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Reviewed 15 February 2020 via mobile

From our arrival the whole experience of staying here was absolutely wonderful.
Rooms are luxurious (and obviously very clean and well equipped) and no distance from anything.
Canapés and aperitifs served from 6pm in the bar or garden. All delicious.
Dinner is really good, with a menu that changes daily.
Breakfast is also very good with a selection of hot dishes, a good buffet and great hot/cold drinks.
Staff were really excellent- very helpful, friendly and sociable.
Brilliantly located for local wineries and restaurants. 5 mins from Blenheim airport.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank IanS278
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamanthaTML, Manager at The Marlborough, responded to this reviewResponded 20 February 2020

Dear Ian,

I am thrilled you enjoyed your experience with us at The Marlborough Lodge. Thank you for taking time out to pass on your experience. Do come back and visit us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020

World Class is a term often used (and abused) by reviewers to describe the merely better than average. In the case of the Marlborough Lodge, the term is entirely justified. From the moment we arrived to the final moment of departure, we were made to feel special and this extended to not only the outstanding accommodation (beautiful bedrooms, dining rooms... ) and to the food (excellent breakfasts, lunches and dinners) but it essentially comes from the service attitude of Angela and all her team who are friendly, informative, listening, responding to our needs, and thereby providing excellent service. A profound thanks to all at the Marlborough Lodge for that.
The Marlborough Lodge has a fascinating history and is situated in one of the finest private estates we have visited (worth exploring - vineyard, vegetable garden,, pool...)..and close to the Marlborough Sounds for the Queen Charlotte track and other such activities. This is a top destination.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
2  Thank Peter B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamanthaTML, Manager at The Marlborough, responded to this reviewResponded 28 January 2020

Dear Peter,

Thank you for your kind words and taking the time to share your recent experience with us. We are thrilled you enjoyed you stay with us.

I will share your feedback with the team. Happy Travels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020 via mobile

Great place to stay in blenheim, staff all amazing, food great ,nothing to fault really just perfect will definitely reccomend to friends and family and anyone else I can. Make the time to stop if you can

Date of stay: January 2020
Trip type: Travelled solo
1  Thank Daniel O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2020

I have recently had the wonderful experience of dining at the Harvest restaurant of The Marlborough Lodge near Blenheim. The staff were amazing, service was impeccable and the food was outstanding! My dietary restrictions of being vegan and gluten free were accommodated without a blink of an eye. I was served a scrumptious eggplant dish that I wished would never end. The manager of the kitchen was delightful and very attentive to my dietary needs. Surrounded with gorgeous gardens and vineyards, this restaurant and lodge beckons one to stay and linger. Whether it be for a couple hours dining on Harvest’s patio or perhaps even for a few nights to discover all the Lodge has to offer. This place is a true escape!

Date of stay: December 2019
Thank michellegJ6930CZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarlboroughLodge, Manager at The Marlborough, responded to this reviewResponded 23 January 2020

Dear Michelleg

Thank you for taking the time to write the review which we very much appreciate.

So happy to hear that you thoroughly enjoyed your time with us and all that we have here.

I will pass on your review to the team as this always means a lot to them

Thanks again and safe travels

Samantha

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