We only stayed here for one short night and because the room was so charmless, that’s about as long as I would have wanted to. But it was clean, had a nice coffee & tea corner, and free parking. Every staff member we encountered was pleasant & helpful.
Hello Pam
Thanks for your feedback. Apologies that the style of our rooms was not to your tastes, however we are so pleased to read that our team helped to make you stay pleasant.
Kind regards
Carmel Horsley, General Manager.
Very nice hotel. Customer service was excellent. We had to leave earlier than they served breakfast. We asked for some cereal for the room in the morning. They made up a wonderful bowl of yogurt with 4 fresh fruits in addition to the granola cereal and milk.
We would definitely stay there again.
Thank you for your lovely review Kathleen: we are so pleased you enjoyed your stay enough to rate it so highly. Thanks for taking the time to place your feedback here also.
Warm wishes,
Carmel Horsley, General Manager.
From the moment we arrived we were welcomed with genuine warmth. All the staff went out of their way to be helpful, suggesting all sorts of useful and helpful information. Anything we needed was provided promptly with at uniquely relaxed Kiwi friendliness.
Hello - thank you so much for your lovely comments. Our team will be so pleased to hear how much they helped to make your stay with us here in Marlborough so enjoyable. Thank you for taking the time to let us know your feedback and wishing you safe travels.
Warm wishes,
Carmel Horsley, General Manager.
Spartan room that was clean but very basic. We wanted to use the swimming pool but it was so filthy it appeared polluted and no one would go for a swim. The front desk reception was efficient and pleasant. The restaurant was basic with a somewhat limited menu.
This property was expensive and not worth the price.
Greetings
Thank you for your feedback, although my apologies that some aspects were not to your satisfaction. The swimming pool is treated daily and cleaned regularly and being enjoyed by many of our guests, so your comments about the pool are of surprise. We do have the pool booked for a repaint this year, so perhaps that affected your opinion of it.
Nonetheless, I am sorry we missed the mark there for you.
Kind regards
Carmel Horsley, General Manager.
Stayed here on the last 3 days of our South Island holiday. . Given that this is a chain hotel , we found it to be a step above other chain hotels we have stayed in in the past. Scenic hotel is clean, the bed super comfortable and all the staff were very helpful and always had a smile . Having a restaurant on site was a real bonus and it a very short flat walk into town Will stay again
Greetings.
Thank you for taking the time to place a review - we appreciate hearing from you. So pleased to know that you enjoyed your stay with us, that the hotel suited your needs and our team helped to make you feel so welcome. We hope your travels bring you to Marlborough another time and we have the chance to welcome you again.
Warm wishes
Carmel Horsley, General Manager
