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Chopcloud
Wellington, New Zealand

Family trip to Wellington

4.0 of 5 bubblesReviewed 11 Jun 2024
The room was comfortable, and we all really enjoyed the buffet breakfast in the restaurant. The only negative (and it's a very, very, VERY minor one) was that the microwave in the room only had three supports so was angled towards the ground. Not a big deal as we didn't need to use it, just looked very out of place in such a nice hotel.
Date of stay: June 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicente Agsaway, General Manager at Rydges Wellington, responded to this review
Responded 5 weeks ago
Dear Chopcloud,
Great to hear you enjoyed your recent stay with us, and we look forward welcoming you back hopefully soon!
Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,252)
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Traveller rating
1,301
1,238
497
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55
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Traveller rating
1,301
1,238
497
161
55
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11 - 16 of 3,252 reviews
Reviewed 4 June 2024

Great location, plenty of shopping and restaurants within easy walking distance. Couples retreat a good deal with wine and breakfasts included. But lift repair scheduled for a busy rugby weekend was not appreciated with periods of time seeing only 1 of 3 lifts available. Far from satisfactory.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kevin O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicente Agsaway, General Manager at Rydges Wellington, responded to this reviewResponded 5 weeks ago

Hi Passenger314559,
We are glad that you enjoyed your stay with us and had a great time in Wellington. We look forward to seeing you soon.
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

Comfortable rooms close to the harbor. Easy walk to restaurants, the Maori cultural center, national history museum and the capital building complex. Nice breakfast buffet. Friendly staff. Our room was over the alley and every night noise from trash collectors would wake us up.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Craig, Owner at Rydges Wellington, responded to this reviewResponded 2 weeks ago

Thank you for your feedback!, glad that you enjoyed the breakfast and friendly interactions with the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

Disappointed with the state of the bathroom. The shower head and door had Mould on it. The sink in the bathroom was clogged and pooled with water whenever the tap was used (gross) and the air conditioner was so loud when the fan kicked in that we were unbale to sleep well. Overall, not a good experience for us.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Leanne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vicente Agsaway, General Manager at Rydges Wellington, responded to this reviewResponded 5 weeks ago

Hi N6754DPleannes,
Thank you for taking the time to share your feedback about your recent stay. We are truly dismayed to hear that your experience did not meet your expectations, and for that, we sincerely apologize.
We are committed to addressing the issues you've raised and taking corrective measures to ensure that such incidents do not recur in the future.
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

We stayed here recently while on a package tour through New Zealand. Almost everything was great, the location perfect, the rooms comfortable and fine, food was all good but the dining room maitre d was rude to our group to say the least! Shifting a couple of chairs to better organise seating - in a half full restaurant - was way too difficult. Fortunately we were able to laugh it off and the experience was great as was the hotel.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Phil N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon Craig, Owner at Rydges Wellington, responded to this reviewResponded 2 weeks ago

Thank you for your review revuall, an apology we came across rude, while we always endeavor to be flexible sometimes a thrown plan throws us. Glad you laughed it off and had an enjoyable evening.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2024

Positive - Bed was comfortable.
Negative - only 1 milk pod, no replacement of towels on service. Took towels but didn’t leave us any. I can understand that mistakes do happened. Screaming kids running up and down passages, slamming doors - love kids but not at 7am when you are away for a weekend - this happened on Saturday and Sunday morning. On the Sunday morning there was no hot water in the shower or handbasin! When I told the receptionist about the no hot water she didn’t seemed concerned at all. I had to suggest to her that she might want to block the room and get hold of maintenance to get them to sort it out. There was no sorry, no discount, no nothing. I could deal with the other stuff but not no hot water.

Very disappointed 😩

Date of stay: June 2024
Trip type: Travelled on business
1  Thank OnAir65172768144
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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