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Elizabeth W

A disaster

2.0 of 5 bubblesReviewed 17 May 2024via mobile
The mattress was well past its use by date. The springs were felt through the material and no sleep was had. It looked very old. The dining chairs felt like concrete. The valances were stuffed in the cupboard. Both were dirty. These were obviously there if someone wanted 2 singles instead king size. The spare blanket was dirty. My husband only just fitted in the shower. A big man wouldn't have. To add insult their charges were no cheaper to reflect average to basic accomodation
Date of stay: May 2024
Room Tip: Don't go
Trip type: Travelled with family
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Reviews (226)
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All reviews washer dryer great location queen bed apartment was clean short stay full kitchen across the road kitchenette
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Reviewed 28 December 2023 via mobile

Stayed in a two bedroom apartment. Room was comfortable and had everything we needed. The small kitchenette was functional but we didn’t need to use the cooking equipment. Due to arrival time had to do out of hours checkin which went smoothly and instructions were communicated in advance. Staff were friendly. Our first night in Wellington was very windy and we found the minor swaying motion of the hotel unnerving at first but after a while didn’t notice it. Hotel information had details on why the hotel sways which was reassuring. We stayed after a trip on Northern Explorer train, hotel was within walking distance to hotel (max. 10 mins with luggage). Walking distance to shops and cable car, needed a cab to get to Interislander ferry

Date of stay: December 2023
Trip type: Travelled with family
Thank Claresteve34
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2023 via mobile

Reception and other staff were amazing. Checkin was quick and easy.

Room small, but the biggest shock was the size of the bathroom. Shower only 1/2 size, very awkward for someone like me with arthritis - no room to move.

No air con, so had to have windows open which attracted outside noise.

Certainly not worth the amount we paid - very, very disappointed. Be aware before you book.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Sheryl N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023

The room was a suitable size for a short stay, with a comfortable bed and full kitchen setup. During the night the building made a lot of noise in the wind, you could hear the pipes dripping between the walls and the external windows creaking, which was a shame. Parking is offsite across the road and up a high level, so time consuming to go in/out of.

Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank Kareen_j15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2022

I stayed at this property for 3 nights with my 2 Kids for a holiday to Wellington. We often stay in a Quest property in Auckland so I thought I'd give this one a try as well.

We stayed in a 2 bed apartment on the 14th floor and my first impression was that it was very dated. At a guess I'd say that the building was built in the 50's (I work as a Builder) but its been renovated a few times since. The bathroom looks to be constructed in the early 90's and parts of the apartment have been updated more recently. It is a dark apartment and we needed the lights on most of the time we were there. Functionally it works, although the bathroom is very small, and the washer dryer didn't seem to be able to dry (after a few cycles) The kitchen is basic and has most things to cook a basic meal. It also has a dishwasher located in the lower part of the oven. All in all it was functional.

The lobby and lifts had an extremely strong air freshener smell (i guess this may be for Covid?) not the most pleasant. The building has 2 lifts which is nice with this many floors and usable stairs. Front counter staff were pleasant and efficient, and the housekeeping staff were good. As far as cleanliness I'd give it a 3 out of 5. Generally the apartment was clean. There were a number of small things broken or not working, mostly general maintenance items.

Our biggest issue was on the last night, my son thought he felt an earthquake when the door started rattling. However after I noticed this some time later I realised that it was the building swaying in the wind!!!! If you get sea sick this building isn't for you! it was so bad that I could see a toy car on the bedside moving back and forth. We all managed to get to sleep but it was certainly disconcerting. In the end both kids (9 and 13yo) asked not to stay again at this property.

If I was on a tight budget, I'd consider staying again myself, but definitely not with my family.

Date of stay: July 2022
    • Service
1  Thank bossman429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2022 via mobile

There were 4 of us in a business trip for 3 nights. We were booked into a 3 bedroom apartment on the top floor. The apartment is spacious with 2 levels and was clean and well serviced. There are great views from this apartment.
The upper level has 2 rooms and a bathroom. One room has 2 single beds and the other has a queen bed. The lower level has one queen bed room, bathroom, lounge/dining and kitchenette.
It was very cold outside and the fin heaters kept the apartment warm once they had been on for a while.
On the second night the wind was very strong and the building swayed a lot.
There is mention of the sway in the welcome letter and a reassurance of 93% earthquake safety.
The swaying was quite surreal. Like being on a cruise ship. One of our group was quite sick.
We felt safe but uncomfortable. It is certainly something to be aware of.
The staff were excellent and very helpful.
The apartment is in a great location with quick access to shops and restaurants.

Date of stay: July 2022
Trip type: Travelled on business
Thank Jeannette B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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