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$190
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Breakfast included
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413Barbara
Picton, New Zealand

Should have stayed longer.

Review of Bolton Hotel
5.0 of 5 bubblesReviewed 6 Apr 2024
We stayed in the two bedroom suite which was excellent for our adult family. Great beds, great lounge area and really good facilities if you wanted to cook for yourself on a longer stay. Having two bathrooms worked really well.
The buffet breakfasts are consistently good.
Date of stay: March 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this review
Responded 11 Apr 2024
Good Morning Barbara,

Thank you so much for choosing Bolton Hotel for your recent trip to Wellington. I'm so glad you and your family enjoyed your stay and the two-bedroom suite was perfect for your needs. We hope to welcome you all back should you return to Wellington.

Warm regards,
Paul
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 March 2024

The Bolton was a mixed experience for us. Our room on the 13th floor was very large with a nice tub, washing machine and small kitchenette. We thought the decor was nice (although the wallpaper was peeling).

A couple things weren't ideal. Although we had a small kitchenette, the only thing provided to cook in was a single pot. A pan would've been more useful. There were no notes saying more cookware was available, so we just used the microwave.

Usually when you check in to a hotel, they ask if you've visited before and if not, they welcome you and let you know about the features and amenities of the hotel. However, when we checked in, we were just handed a key and told where the elevators were.

One other thing that surprised me is that there's apparently no outgoing mail drop. I had some postcards to mail and asked the concierge where the outgoing mail should go and he explained to me that I would have to walk a few blocks down the road to find a place. I was really surprised that I couldn't mail directly from the hotel and I guess I showed it because he said, "Oh, I guess I could mail them for you." (Which I did appreciate).

I chose the Bolton for the location and the fact that I could get a room with a washing machine. If that was available at a different property, I might choose somewhere else next time.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank toomuchresearch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this reviewResponded 12 April 2024

Good Morning,

Many thanks for your review, I'm sorry to hear there were a few issues during your stay.

Our team are always on the end of the phone to provide extra amenities, we currently list this in the digital compendium and are working on improving our in-room ipads to allow our guests to order amenities and utensils from the ipad.

It is our standard practice to explain the hotel amenities at check-in on a guest's first visit so I'm sorry to hear this wasn't the case on this occasion.

While the hotel doesn't have a mail drop, it is our standard practice for our concierge to post items on our guest's behalf. We are training new concierge so please accept our apologies that our concierge didn't offer this immediately.

Warm regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024

The Bolton hotel is most probably one of the most comfortable hotels we have stayed in and we have stayed in a few. Bath tea for the bath and little extras in the bathroom. Soft carpets for bare feet. Comfortable lounges. Food is fantastic in the restaurant. We could find no fault with it and we love our food and critique hard😊. Restaurant staff very friendly and helpful. Valet parking excellent. Close to down town Wellington.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michelle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this reviewResponded 12 April 2024

Good Morning,

Thank you so much for choosing Bolton Hotel for your recent trip to Wellington. It's fantastic to hear you enjoyed your stay and your suite was comfortable.

We hope to welcome you back should you return to Wellington!

Warm regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024

We stayed with friends in 2 x One Bedroom Suites which were lovely. Very well appointed although one looked out over countryside while the other overlooked a building site so it may be worth requesting a room with a nice view!
I guaranteed the rooms with my credit card and on arrival we gave two credit cards and requested that payment was taken separately for each room which we were assured would be. On checking out the gentleman assured us that we would be paying separately but a couple of days later both rooms had been billed to my credit card. Not usually a problem but we were on a 6 week holiday and we needed to keep within our credit limit. The hotel was very unhelpful which is a shame as up to that point we had really enjoyed our stay. I think there was a lack of staff training and this needs addressing.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Janet D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this reviewResponded 12 April 2024

Good Morning Janet,

Many thanks for your review, it's wonderful to hear that you and your friends enjoyed your recent stay. Please accept our apologies for the mix-up regarding payment. This should not have happened and day to day, the hotel processes several payments with varying requests and payment types with no issues. We are addressing how this mix-up occurred and are also in the process of updating our entire system to ensure such an issue doesn't occur again.

Warm regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024 via mobile

Reception was excellent; everyone was pleasant, respectful and attentive. The bar/lounge selection was just right for our group. Also had several desserts which were quite delicious. Service overall was good. The showers were terrific!

Date of stay: March 2024
Trip type: Travelled with friends
Thank bracedr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this reviewResponded 12 April 2024

Good Morning,

Thank you so much for your feedback, I'm so glad you enjoyed your stay and the restaurant impressed! Most of all, it's fantastic to hear our team made such a good impression, we truly pride ourselves on friendly and personal service. We hope to welcome you back very soon!

Warm regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024

Great large hotel in the heart of the business district. Great staff. Parking is expensive ($40) but it is in the downtown area. Great hotel for business, not as good if you are motoring your way around NZ, although it is close to the ferry.

I was traveling by car, there was no kitchen in my room, only a fridge. Nice view though.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Kevin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Bolton Hotel, Marketing at Bolton Hotel, responded to this reviewResponded 12 April 2024

Good Morning,

Thank you so much for choosing Bolton Hotel for your recent work trip. It's wonderful to hear you enjoyed your stay, we hope to welcome you back in the future and would love for you to try one of our spacious suites with full kitchens!

Warm regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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