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Reviewed 16 November 2022

A comfortable room with excellent bed, all well furnished except that, as with many other hotels, some drawers for unpacking clothes would be welcome!. Large bathroom was good. Views were not the most scenic from our side. While they may have had some of NZ's widespread issues of recruiting staff post-COVID - the room was serviced rather late in the day, but promptly when we asked - those are probably temporary problems and Melody at the front desk was both welcoming and helpful with our queries. Catering is perhaps not a strong point: we were advised dinner bookings were tight and there was a queue for a breakfast table so we ate elsewhere. But as an international type hotel, no major issues, though costly.

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Radix7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond Faulkner, General Manager at Sofitel Wellington Hotel, responded to this reviewResponded 7 December 2022

Bonjour Kia ora Radix,

We very much appreciate your comments regarding your stay at the Sofitel Wellington.

It is always a pleasure to receive positive feedback especially about the rooms, and the hardware of the hotel. I am also very grateful that you would take the time to mention Melody, our Assistant Manager who checked you in on arrival. We appreciate the feedback regarding housekeeping and will make sure to pas it on to the team. We are glad to note that whilst there were some areas with the scope of improvement- We most certainly shall work harder next time to convert your good experiences to best and earn that desired 100/100 score.

Merci again, and we look forward to your welcome return.

Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2022 via mobile

We had 2 nights at this stunning Hotel…We were very lucky to get a upgrade to a suite with balcony…
Room had seperate lounge..
Bed super comfy and bathroom was huge…and very clean…
Staff were brilliant and restaurant for dinner is a must…chefs sure make 6 star delicious food…you must book in as soon as you book so you don’t miss out…
Club lounge food is just ok…
A lovely French hotel in Wellington.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Lyndzm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond Faulkner, General Manager at Sofitel Wellington Hotel, responded to this reviewResponded 7 December 2022

Bonjour Kia Ora Lyndzm,

Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us.

Your feedback is a recognition of the service culture of genuine care and concern for the guest experience. We will certainly convey your encouraging words to our team, I am certain they will be thrilled to read such a positive feedback.

We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.

Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2022

We recently stayed 3 nights at the Sofitel and found the bed to be extremely comfortable and the shower was great.we had Club access and enjoyed the afternoon tea and evening canapés. The location was good as everything was walkable although the final hill to the hotel after a big day was a challenge. Valet parking was convenient but very expensive. Breakfast in the Jardin Grill was slightly disappointing.

Date of stay: November 2022
    • Value
    • Sleep Quality
    • Service
Thank janineor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond Faulkner, General Manager at Sofitel Wellington Hotel, responded to this reviewResponded 7 December 2022

Bonjour Kia Ora Janineor,

Thank you for taking the time to post a candid feedback on your recent experience at the Sofitel Wellington.

We are happy to hear that you enjoyed the service in our Club Lounge and the hotel rooms. I sincerely do regret that the quality during your stay did not meet up to your expectations with regards to the breakfast. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team. We most certainly shall work harder next time to convert your good experiences to best and earn that desired 100/100 score.

We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.

Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager

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Reviewed 5 November 2022

This is a world class hotel. The service, the attention to detail and the genuine helpfulness of staff is first rate. Hosted a large full day and evening function here without issue, despite some last minute changes and tricky requests. The facilities are immaculate, the food and beverages are exquisite and the rooms are well appointed and sophisticated. Our delegates thoroughly enjoyed themselves and we will utilise the services of the Sofitel again as a result.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank JulesnDan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond Faulkner, General Manager at Sofitel Wellington Hotel, responded to this reviewResponded 7 December 2022

Bonjour Kia Ora Jules and Dan,

Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us.

Your feedback is a recognition of the service culture of genuine care and concern for the guest experience. We will certainly convey your encouraging words to our team, I am certain they will be thrilled to read such a positive feedback.

We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.

Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2022

Ambience
Ambience at Sofitel Wellington exudes an elegant sophistication befitting of modern luxury. The combination of natural light, marble floor tiles, black panelled walls, and plush lounge chairs in cream, brown, and green, appear attractive and comfortable. The open reception appears welcoming and accessible, though the corridors are dark and narrow.

Room
Rooms at Sofitel Wellington are clean, comfortable, and cozy. I stayed at the Superior Room, which features the signature Sofitel 'MyBed', designed to elevate sleep to luxurious heights with its exceptional comfort. The modern bathroom with rain shower, resplendent with white marble and gold lamp finishes, is stocked with French amenities. The in-room wifi is fast and stable, but the smart cable television only has a small amount of channels, though the Bose sound system has good clarity.

Food
Food at Sofitel Wellington is served at the French restaurant Jardin Grill. The kitchen takes pride in serving well-executed, exquisite dishes, everything I had here was excellent. Ingredients are fresh, and dishes made to order with just a short wait. The limited seating means the restaurant tends to be fully booked, and advance reservations are recommended.

Service
Service at Sofitel Wellington is professional and efficient, attentive and welcoming. Guests are promptly accorded attention, with tasks carried out quickly. Housekeeping is hardworking and keeps the place clean. Kudos to Yu Ting and Christian for being so accomodating with requests, and for making each interaction pleasant!

Facilities & Activities
The facilities and activities at Sofitel Wellington is generally pitched at business travellers, with good meeting room facilities and equipment, and plenty of foyer space for networking. Their location in the city centre helps as well, as does the business-esque French dining at the restaurant. Noticed plenty of meetings going on here. Also love how their location is within 30 minutes or less walking distance from the majority of attractions in Wellington.

Date of stay: October 2022
    • Value
    • Rooms
    • Service
Thank Ivan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raymond Faulkner, General Manager at Sofitel Wellington Hotel, responded to this reviewResponded 29 November 2022

Bonjour RunningMan0,

Thank you for taking the time to post a candid feedback on your recent experience at Sofitel Wellington.

We are amazed that we could provide a positive experience to you during your stay. It is our constant endeavor to deliver what is best for our guests at Sofitel Wellington.

Our service philosophy motivates us to get into details and deliver efficient services by customizing each experience of our guests. Your feedback and positive affirmation on every aspect of our hotel described so beautifully, will help others make choices to support our hotel.

Positive recognition on platforms like these is what raises the spirits of the team and encourages to serve our guests better, so that they return as families. Yu Ting Su (Melody) & Christian are overwhelmed that they could live up to your expectations!

Thank you again for sharing your experience, We really hope you have another seamless stay with us in future.

Sincerely,

Bienvenue, Nau mai, Welcome,
Komal Sharma,
Assistant Manager

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