We had 2 nights at this stunning Hotel…We were very lucky to get a upgrade to a suite with balcony…
Room had seperate lounge..
Bed super comfy and bathroom was huge…and very clean…
Staff were brilliant and restaurant for dinner is a must…chefs sure make 6 star delicious food…you must book in as soon as you book so you don’t miss out…
Club lounge food is just ok…
A lovely French hotel in Wellington.
Bonjour Kia Ora Lyndzm,
Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us.
Your feedback is a recognition of the service culture of genuine care and concern for the guest experience. We will certainly convey your encouraging words to our team, I am certain they will be thrilled to read such a positive feedback.
We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.
Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager
We recently stayed 3 nights at the Sofitel and found the bed to be extremely comfortable and the shower was great.we had Club access and enjoyed the afternoon tea and evening canapés. The location was good as everything was walkable although the final hill to the hotel after a big day was a challenge. Valet parking was convenient but very expensive. Breakfast in the Jardin Grill was slightly disappointing.
Bonjour Kia Ora Janineor,
Thank you for taking the time to post a candid feedback on your recent experience at the Sofitel Wellington.
We are happy to hear that you enjoyed the service in our Club Lounge and the hotel rooms. I sincerely do regret that the quality during your stay did not meet up to your expectations with regards to the breakfast. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team. We most certainly shall work harder next time to convert your good experiences to best and earn that desired 100/100 score.
We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.
Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager
This is a world class hotel. The service, the attention to detail and the genuine helpfulness of staff is first rate. Hosted a large full day and evening function here without issue, despite some last minute changes and tricky requests. The facilities are immaculate, the food and beverages are exquisite and the rooms are well appointed and sophisticated. Our delegates thoroughly enjoyed themselves and we will utilise the services of the Sofitel again as a result.
Bonjour Kia Ora Jules and Dan,
Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us.
Your feedback is a recognition of the service culture of genuine care and concern for the guest experience. We will certainly convey your encouraging words to our team, I am certain they will be thrilled to read such a positive feedback.
We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.
Bienvenue, Nau mai, Welcome,
Pramiti VIj,
Assistant Manager
Ambience
Ambience at Sofitel Wellington exudes an elegant sophistication befitting of modern luxury. The combination of natural light, marble floor tiles, black panelled walls, and plush lounge chairs in cream, brown, and green, appear attractive and comfortable. The open reception appears welcoming and accessible, though the corridors are dark and narrow.
Room
Rooms at Sofitel Wellington are clean, comfortable, and cozy. I stayed at the Superior Room, which features the signature Sofitel 'MyBed', designed to elevate sleep to luxurious heights with its exceptional comfort. The modern bathroom with rain shower, resplendent with white marble and gold lamp finishes, is stocked with French amenities. The in-room wifi is fast and stable, but the smart cable television only has a small amount of channels, though the Bose sound system has good clarity.
Food
Food at Sofitel Wellington is served at the French restaurant Jardin Grill. The kitchen takes pride in serving well-executed, exquisite dishes, everything I had here was excellent. Ingredients are fresh, and dishes made to order with just a short wait. The limited seating means the restaurant tends to be fully booked, and advance reservations are recommended.
Service
Service at Sofitel Wellington is professional and efficient, attentive and welcoming. Guests are promptly accorded attention, with tasks carried out quickly. Housekeeping is hardworking and keeps the place clean. Kudos to Yu Ting and Christian for being so accomodating with requests, and for making each interaction pleasant!
Facilities & Activities
The facilities and activities at Sofitel Wellington is generally pitched at business travellers, with good meeting room facilities and equipment, and plenty of foyer space for networking. Their location in the city centre helps as well, as does the business-esque French dining at the restaurant. Noticed plenty of meetings going on here. Also love how their location is within 30 minutes or less walking distance from the majority of attractions in Wellington.
Bonjour RunningMan0,
Thank you for taking the time to post a candid feedback on your recent experience at Sofitel Wellington.
We are amazed that we could provide a positive experience to you during your stay. It is our constant endeavor to deliver what is best for our guests at Sofitel Wellington.
Our service philosophy motivates us to get into details and deliver efficient services by customizing each experience of our guests. Your feedback and positive affirmation on every aspect of our hotel described so beautifully, will help others make choices to support our hotel.
Positive recognition on platforms like these is what raises the spirits of the team and encourages to serve our guests better, so that they return as families. Yu Ting Su (Melody) & Christian are overwhelmed that they could live up to your expectations!
Thank you again for sharing your experience, We really hope you have another seamless stay with us in future.
Sincerely,
Bienvenue, Nau mai, Welcome,
Komal Sharma,
Assistant Manager
Four star experience. Unfortunately there was a lack of experience amongst the staff, albeit pleasant there response to customer care / information was poor. The room was fine and room service was good. Unfortunately something was taken from our room which which was unpleasant, when I reported the above there was little if any acknowledgement, which didn’t make for an overall good experience.
Dear Dennevandersmagt,
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your stay and we are pleased to hear that you found the room to be fine and the room service to be good.
However, we are sorry to hear that your overall experience was impacted by the lack of experience amongst some of our staff. We take this feedback seriously and we will work to ensure that our team is properly trained and equipped to provide exceptional service and information to our guests.
We are also extremely sorry to hear that something was taken from your room during your stay. We understand how unsettling and unpleasant this experience can be, and we sincerely apologize for any inconvenience caused. We would like to assure you that we have taken this matter seriously and have taken steps to ensure that this does not happen again in the future.
We apologize for any frustration or lack of acknowledgment that you may have experienced when reporting the issue to our team. We understand the importance of timely and effective communication, especially in situations such as this. We will work to improve our response time and communication skills in such situations.
Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to our hotel in the future and provide you with the exceptional experience that we strive to deliver.
Warm regards,
Claudia Botto
Marketing Executive
