Name: Disappointment
Item: Sofitel Wellington Hotel
Rating: 1
Author: spiny1111

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All reviews bose sound system stunning hotel luxury hotel rain shower botanical gardens lambton quay hotel restaurant mini bar comfortable beds valet parking across the road the club lounge cable car jardin cemetery accor parliament

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John S

Waiheke Island, New Zealand

147280

Reviewed 21 June 2022

And the winner is…………………

Back in April 2022 we stayed at the Sofitel Auckland Viaduct Harbour which unfortunately was a less than five star wxperience. At the time we mentioned that we were going to stay at the Sofitel Wellington and it would be an interesting comparison.

The Sofitel ellington is a classy hotel with speedy and friendly check in at the side of a comfortable lounge area. The room, although not large was very comfortable with a king bed, a TV which was positioned so that you could sit and watch it. The room was clean, nicely decorated and well maintained. The bathroom had all the necessary amenities

Breakfast was served in the Jardin Grill and was a combination of buffet style and cooked to order. All nicely presented and cooked to perfection. In the evening after drinks at the stylish house bar we had dinner at the Jardin Grill which was very enjoyable.

We enjoyed our stay and it was no contest the Sofitel Wellington is the winner by far.

Date of stay: June 2022

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1 Thank John S

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bonjour Kia ora John S

What a lead in Sir, thank you for taking the time to support us with such kind words.

You have provided information that will inform other travelers and by proxy allow our entire community of staff and suppliers a better position online for better success. I am especially grateful for the detailed review of Jardin Grill which is a unique competitive advantage of ours. Thank you for sharing your experience John S.

Thank you, nga mihi, merci for taking the time to score and write about your stay.

Bienvenue, Nau mai, Welcome, Raymond Faulkner GM

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rayF6177UJ

1

Reviewed 10 June 2022

Staff Look Tired

A good property but like the rest of the industry short of staff.
This affects service levels and creates overworked employees.
We need to fix this in NZ as fast as possible as our ability to service overseas visitors is not up to 5 Star standard overseas customers expect...

Date of stay: June 2022

Review collected in partnership with Accorhotels.com

Ask rayF6177UJ about Sofitel Wellington Hotel

Thank rayF6177UJ

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bonjour Kia ora rayF6177UJ, thankyou for your understanding and courtesy in appreciating a very macro issue across our industry and others. Your understanding and resulting kind words provide much needed affirmation for our team who, as you have highlighted are doing more then we should expect. I appreciate your support Sir. Raymond Faulkner, GM

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888hamm

Hong Kong, China

421327

Reviewed 22 May 2022 via mobile

Good, 5 star boutique hotel

As good as you would expect. We booked a low price room on Booking.com and the room (711) was good value I reckon. Nicely appointed with a large bed. Room well laid out with an OK city view. Not great but not bad either. Check I. Smooth and overall home condition 5star. Would stay again and recommend

Room tip: The hotel is on side of a steep hill. If you have mobility issues this hotel is not recommended

Date of stay: May 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bonjour Kia ora

Thank you, nga mihi, merci for taking the time to score your stay and write about your experience.

Every response supports a scorecard for our hotel that we use to improve our performance when we have to, but critically allows us to stand out in our marketplace.

Your review is detailed and covers a number of touchpoints and the reference to the city view underlies the hotels overall parliamentary precinct location, 5 minute walk to Lambton Quay shopping and 10 minutes to the Wellington waterfront and boardwalk and of course its just across the road from Wellingtons Botanic Gardens.

Bienvenue, Nau mai, Welcome, Raymond Faulkner GM

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joeU1028SF

1

Reviewed 3 April 2022

Outstanding Stay

Another great experience at the Sofitel the staff are great facilities are wonderful, I used the free platinum upgrade and enjoyed the free breakfast and use of the lounge and I hope I can get to a platinum level. Thank you again

Date of stay: March 2022

Review collected in partnership with Accorhotels.com

Ask joeU1028SF about Sofitel Wellington Hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bonjour Kia ora JoeU1028SF

We very much appreciate your comments regarding your stay at the Sofitel Wellington.
It was great to hear your positive feedback about the Accor+ Platinum Stay offer which is driving the business we hoped it would. Moreover its great that it would encourage our other members to consider working toward the Platinum level and its recognition benefits. Thankyou for such high praise of the program and your stay, Raymond Faulkner, GM

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jldev

Wellington, New Zealand

1452

Reviewed 27 March 2022

Anniversary Staycation

For the second year in a row, my husband and I have had a lovely little staycation at the Sofitel Wellington to celebrate our wedding anniversary. It is such a divine hotel and, despite being just 10 minutes drive from our house, being greeted by staff with "Bonjour" as we walk in the door, whisks us away from our normal life reality. The staff are all professional but still very friendly. As others have written, the rooms & bathrooms are gorgeous. As we arrived into our room, we were delighted to see our anniversary treat from the hotel (pictured). The addition of the Accor Plus lounge area is wonderful and allows us to get better value from our membership. We enjoyed a delicious dinner in The Jardin Grill. I can highly recommend this hotel.

Date of stay: March 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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