A good property but like the rest of the industry short of staff.
This affects service levels and creates overworked employees.
We need to fix this in NZ as fast as possible as our ability to service overseas visitors is not up to 5 Star standard overseas customers expect...
Bonjour Kia ora rayF6177UJ, thankyou for your understanding and courtesy in appreciating a very macro issue across our industry and others. Your understanding and resulting kind words provide much needed affirmation for our team who, as you have highlighted are doing more then we should expect. I appreciate your support Sir. Raymond Faulkner, GM
As good as you would expect. We booked a low price room on Booking.com and the room (711) was good value I reckon. Nicely appointed with a large bed. Room well laid out with an OK city view. Not great but not bad either. Check I. Smooth and overall home condition 5star. Would stay again and recommend
Bonjour Kia ora
Thank you, nga mihi, merci for taking the time to score your stay and write about your experience.
Every response supports a scorecard for our hotel that we use to improve our performance when we have to, but critically allows us to stand out in our marketplace.
Your review is detailed and covers a number of touchpoints and the reference to the city view underlies the hotels overall parliamentary precinct location, 5 minute walk to Lambton Quay shopping and 10 minutes to the Wellington waterfront and boardwalk and of course its just across the road from Wellingtons Botanic Gardens.
Bienvenue, Nau mai, Welcome, Raymond Faulkner GM
Another great experience at the Sofitel the staff are great facilities are wonderful, I used the free platinum upgrade and enjoyed the free breakfast and use of the lounge and I hope I can get to a platinum level. Thank you again
Bonjour Kia ora JoeU1028SF
We very much appreciate your comments regarding your stay at the Sofitel Wellington.
It was great to hear your positive feedback about the Accor+ Platinum Stay offer which is driving the business we hoped it would. Moreover its great that it would encourage our other members to consider working toward the Platinum level and its recognition benefits. Thankyou for such high praise of the program and your stay, Raymond Faulkner, GM
For the second year in a row, my husband and I have had a lovely little staycation at the Sofitel Wellington to celebrate our wedding anniversary. It is such a divine hotel and, despite being just 10 minutes drive from our house, being greeted by staff with "Bonjour" as we walk in the door, whisks us away from our normal life reality. The staff are all professional but still very friendly. As others have written, the rooms & bathrooms are gorgeous. As we arrived into our room, we were delighted to see our anniversary treat from the hotel (pictured). The addition of the Accor Plus lounge area is wonderful and allows us to get better value from our membership. We enjoyed a delicious dinner in The Jardin Grill. I can highly recommend this hotel.
Gorgeous hotel. Warm welcome.
Strange for a review but the bar and reception area smelled gorgeous…!
Good gym.
Opted out of breakfast because of the expense. Coffee and a croissant on the move ideal for a Wellington exploration.
Great selection at the bar. Last orders 10pm.
Very friendly staff.
Immaculate room, massive bright window with comfy chair and table.
Squeaky clean room.
Gorgeous bathroom and toiletries;though those small plastics are irksome.
Fantastic location.
Negatives include the duvet cover; there wasn’t one. Rather one of those doubled ever sheets. Im
Sure they’re easier to change for staff but I find them potentially unhygienic.
We had to rotate the mattress too as it felt we were lying downhill. It obviously hadn’t been addressed before.
Great value for money considering what you get in other cities!
Would stay agin.
