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Steve H
Auckland Central, New Zealand

Very enjoyable on all counts

5.0 of 5 bubblesReviewed 16 Feb 2022
Staff are super friendly and professional. Room was outstanding and service teams were on great. Very happily stay here again next trip to Wellington. Bed was amazingly comfy. Great location, nice to not be in the thick of Courtney Place with the hustle and bustle.
Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviews (700)
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Traveller rating
482
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Reviewed 16 February 2022

We have previously stayed in this Hotel and loved it!
However our stay this week highlighted the Hotels poor or lack of Vaccine Mandate policy.
We were not asked to provide our Vaccine Passes on either booking or check in, which is poor!
On sitting in the Hotel bar not long after arrival, through the foyer walks a protestor involved in the current protest at parliament in his white gumboots with no mask on!
On querying this with reception, we were told that the Hotel welcomes all guests, regardless of Vaccine status!
On further discussion when checking out, we were told that there were quite a number of unvaccinated protesters staying in the Hotel and that they were all being housed on the same floor, regardless they were using the same lifts and facilities.
The staff told us they were not happy with this Management policy either as it put them at risk along with their families, for simply doing their job!
Not a pleasurable stay in these circumstances

Date of stay: February 2022
Trip type: Travelled as a couple
3  Thank 548nigels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2022

Loved the whole stay. Hotel, room, staff, drinks, food. Will book again next time. The standard of the furnishings and attention to detail on fittings and decor is wonderful. The bar service was very accommodating and we loved the breakfast. Should have had dinner as well.

Date of stay: February 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jeremyparamount
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 February 2022

Stayed here when the hotel first opened several years ago and looked forward to finally returning.

Had a Superior room for a one-night stay. Check-in was seamless, COVID requirements were easily met. Room, and bathroom, were very clean. Bed was comfortable and a/c worked well. Great blackout curtians. Room was very quiet (to both internal and external noise).

No mini-bar provided, but understand that's a COVID thing.

Will stay here again.

Perfect for business or pleasure.

Date of stay: February 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Chchfamily2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2022

Thank you Sofitel, myself and a few mum friends decided on a trip away without the kiddies and it was the best stay! So relaxing, everything we needed. The service was amazing, the rooms were beautiful, clean and so spacious. The perfect getaway! Thank you!

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank sarahtoon2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2022

Beautifully finished hotel. Decadent and classy as you would expect from a Sofitel. Comfortable beds and clean luxurious bedding and rooms.
The staff are friendly and professional and Tenant adds a welcoming greeting and keeps the front of house staff on reception receptive and ready for guests.
Good location with easy access from the Terrace.

Date of stay: January 2022
Trip type: Travelled on business
1  Thank Fivestar247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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