While this was our first time at the Sofitel Wellington, we are no strangers to the Sofitel brand and the exceptional service that they provide. We were in Wellington for a Sporting competition and were delighted that we made the decision to stay here.
Once again, it was the Sofitel staff that made this stay so very special. Each and every person that we met was so helpful, so kind and friendly, and also interested in you as a person, not just as a guest.
We decided to upgrade our room after the competition and Danny went the extra mile to ensure that we had the most perfect room that was available. Danny was also amazing at answering any of our queries and supporting us in any way that he could. We arrived in our room to a delicious dessert platter which I really wanted to take a photo of....... but my husband had already started eating it haha.
Nothing was a problem for us with Danny looking after us, thank you so much.
Pankaj, wow - what can we say! On check-in we heard from behind us a very familiar voice from the Sofitel Queenstown, it was our special friend, Pankaj who had made so many of our stays in Queenstown, so memorable for us both. We were absolutely delighted to see him and feel that it was destiny that we chose to stay at The Sofitel Wellington, and got to reconnect with Pankaj.
Pankaj also went out of his way to make sure that our stay was one to remember, and we really appreciate all that he did. If you ever have the pleasure of meeting him, you should count yourself very lucky. The Sofitel Wellington is extremely fortunate to have Pankaj, and we do hope that they treasure him.
Thanks to Pankaj, we also were lucky enough to meet Vera who looked after us in the Executive Lounge, which we would highly recommend. It is so comfy, has a large range of drinks and some very yummy snacks as well. Nothing is too much trouble for Vera, she was so friendly and polite and makes you feel very special. We even purchased a few meals in the lobby but chose to eat them in the Executive Lounge, which was fabulous.
Nirdesh looked after us each morning at breakfast. It was a pleasure to meet him and we look forward to seeing how his career shapes up. He had everything we needed ready, all we had to do was make eye contact and whatever it was would arrive.
Our room was gorgeous, with beautiful French details in an urban setting. It was immaculately presented and cleaned. Housekeeping was exceptional! I am not ashamed to say that I have OCD when it comes to hotel room cleanliness, and this did not disappoint. We were so comfortable that we wished that we had booked for a few extra days, and will most definitely be going back again.
Thank you so much to the Sofitel Team for providing such an amazing customer experience.
Tarsha and Kristian 🌺