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Shona

Not 5 star

1.0 of 5 bubblesReviewed 4 Sept 2024
It was definitely not 5-star. The room was very dated, scuffed, and needed a good clean. I mentioned at check-out that I was disappointed and suggested the cleaners close the door while in the bathroom to see how grubby it was and the curtains had dirty marks. I was disappointed with the breakfast service, which could have been more friendly. Breakfast was terrible and tasteless. I will not recommend it or be back to stay.
Date of stay: September 2024
Trip type: Travelled with friends
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this review
Responded 5 Sept 2024
Dear Fearless38039674809,

Thank you for leaving your review bringing this to our attention.
We appreciate you choosing to stay with us whilst in Wellington and taking the time to share your experience. Please accept our sincerest apologies your stay did not meet expectations with breakfast and room condition. Rest assured that these issues will be looked into and forwarded to concerned departments.

We will use your comments to continue improving our services and greatly appreciate your time. We would love the chance to talk further about your experience, please reach out to Wellington@ihg.com if you would like to do so.

Sincerely,
InterContinental Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,118)
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Traveller rating
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4 - 9 of 2,118 reviews
Reviewed 16 August 2024 via mobile

We stayed here for a couple of nights visiting friends and loved the hotel. We didn’t eat dinner there, but breakfast was delicious and really stylishly done. The rooms were very comfortable with everything thought of and just as we wanted (including a well stocked minibar, which you no longer always get but which we always like). Lovely bar and a knowledgeable concierge who recommended a nice restaurant for us without having to think twice. Last but not least the service was great with everyone going the extra mile and nothing forgotten (plus our son is an All Blacks fan and was thrilled to hear they’d been staying recently when the receptionist noticed his All Blacks top). We’ll definitely be back next time we’re In Wellington.

Date of stay: August 2024
Trip type: Travelled with family
Thank JJ73456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this reviewResponded 19 August 2024

Dear JJ73456,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The team will be excited to hear you enjoyed our restaurant, rooms and their service throughout your time with us.

We look forward to the opportunity to welcome you back in the future.

Warm regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024

Excellent hotel and service from early check in, valet parking, clean, tidy and spacious room - very pleased about the TV having Chromecast now.. Club lounge staff all lovely people.. Tea time, Twilight drinks and breakfast were a delight and the harbour views from the Club lounge, stunning. IHG membership recognised and late checkout granted. Overnight stay exactly what we needed and could not have chosen a better hotel as Intercontinental Wellington delivered and more. Thanks, team! We will be back!!

Special mention to Patricia from reception and Jecelle from the Club Lounge. Splendid service received, thank you!! ❤️

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Pao M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this reviewResponded 24 June 2024

Dear PMER009,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. We are very proud of our Club Lounge service and glad to hear you enjoyed the experience. We will share your feedback with the team mentioned so they know they made your stay special!

We look forward to welcoming you back.

Warm regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

We had a very pleasant stay here. Rooms are nice. Close to wharf, restaurants, art gallery and the shopping district. It's a 10-15 minute Uber to Weta Workshop. It was winter and very cold when we visited and our Aircon wasn't working so we were upgraded to a nicer room. The indoor pool and spa are great but smaller kids that can't swim may need assistance as the pool is deep and has no shallow section. Spa pool was a great hot temperature perfect for the cold. Very good buffet breakfast. Within minutes here's a Belgian pub/cafe around the corner, a Sal's pizza, cafes and other dining places. Staff friendly but seem young and inexperienced. Particularly the reception staff. Great porter and concierge staff!

Room tip: Easy walking distance to a supermarket. Also across the road from an Art gallery and restaurants along the wharf.
Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fruity_kiwi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this reviewResponded 7 June 2024

Dear Fruity_Kiwi,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback.

We hope you will visit us again soon.

Warm regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2024

We went for a drink in the Bar before an event. It seems odd that beer and wine is served with nibbles but cocktails are not. Or perhaps that is just poor staff training. Certainly the bar staff did not care. We would not go here again. Very disappointing as usually hotels are reliable.

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank FreddyWellington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this reviewResponded 7 June 2024

Dear FreddyWellington,

Thank you for your feedback and bringing your experience to our attention.
We appreciate you choosing to visit us whilst in Wellington and taking the time to share your experience. Please accept our sincerest apologies for the issues you have experienced in our Lobby Lounge. Rest assured that these issues will be looked into and forwarded to concerned departments.

We value your comments and welcome the opportunity to serve you again.

Warm regards,
Lobby Lounge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

Beware! This hotel regularly cancels bookings when they get groups in.

I made my booking 6mths in advance of my visit only to receive an email advising of the hotel cancellation. No assistance to find somewhere else! And when I contacted them they said they didn't care.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aussie N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG hotel, responded to this reviewResponded 7 June 2024

Dear Aussienando,

Thank you for your feedback.
Thank you for taking the time to share, please accept our sincerest apologies. Rest assured that this will be looked into and forwarded to concerned departments.

We value your comments.

Sincerely,
InterContinental Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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