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Fruity_kiwi
London, United Kingdom

Great location and comfy rooms

5.0 of 5 bubblesReviewed 5 Jun 2024
We had a very pleasant stay here. Rooms are nice. Close to wharf, restaurants, art gallery and the shopping district. It's a 10-15 minute Uber to Weta Workshop. It was winter and very cold when we visited and our Aircon wasn't working so we were upgraded to a nicer room. The indoor pool and spa are great but smaller kids that can't swim may need assistance as the pool is deep and has no shallow section. Spa pool was a great hot temperature perfect for the cold. Very good buffet breakfast. Within minutes here's a Belgian pub/cafe around the corner, a Sal's pizza, cafes and other dining places. Staff friendly but seem young and inexperienced. Particularly the reception staff. Great porter and concierge staff!
Date of stay: June 2023
Room Tip: Easy walking distance to a supermarket. Also across the road from an Art gallery and restaurants...
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this review
Responded 7 Jun 2024
Dear Fruity_Kiwi,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback.

We hope you will visit us again soon.

Warm regards,
InterContinental Management Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,113)
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Reviewed 5 June 2024

We went for a drink in the Bar before an event. It seems odd that beer and wine is served with nibbles but cocktails are not. Or perhaps that is just poor staff training. Certainly the bar staff did not care. We would not go here again. Very disappointing as usually hotels are reliable.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank FreddyWellington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 7 June 2024

Dear FreddyWellington,

Thank you for your feedback and bringing your experience to our attention.
We appreciate you choosing to visit us whilst in Wellington and taking the time to share your experience. Please accept our sincerest apologies for the issues you have experienced in our Lobby Lounge. Rest assured that these issues will be looked into and forwarded to concerned departments.

We value your comments and welcome the opportunity to serve you again.

Warm regards,
Lobby Lounge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

Beware! This hotel regularly cancels bookings when they get groups in.

I made my booking 6mths in advance of my visit only to receive an email advising of the hotel cancellation. No assistance to find somewhere else! And when I contacted them they said they didn't care.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aussie N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 7 June 2024

Dear Aussienando,

Thank you for your feedback.
Thank you for taking the time to share, please accept our sincerest apologies. Rest assured that this will be looked into and forwarded to concerned departments.

We value your comments.

Sincerely,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024

Superb Location, right in the heart of the city in Wellington - surronded with the best the city has to offer !!!

Great hospitality , good breakfast and clean rooms.

Front offcice were very polite and accomodating of personal requirements.

10/10 stars for this IHG property.

Room tip: They do offer rooms with windows that can open if you have any allergic condition
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JeevaDavid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 18 May 2024

Dear JeevaDavid,

Thank you for your lovely feedback.
The team and I thank you for choosing to stay with us and delighted to read you enjoyed your time! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We will share your experience with the front office and restaurant teams to show they helped make your stay special.

We hope you will visit us again soon.

Warm regards,
InterContinental Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

Amenities are severely lacking, pool closed and option was 20 minutes away, no closed captioning for one of our group with severe hearing loss, no microwave or ability to heat leftovers...sheesh! Our room was clean and acceptable and on the plus side, the buffet breakfast was very good. Location was convenient for the things we wanted to do.

Room tip: Corner room for windows
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anonymous855
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 29 April 2024

Dear Anonymous855,

Thank you for your feedback.
We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location and breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services.

We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,
InterContinental Management Team

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Reviewed 20 April 2024

Lovely room, comfy bed and nice bathroom. Very good breakfast.
The only downside was that there were 20 of us booked for dinner at 7.00pm. The dining room was fairly busy, and I got the impression that the wait staff were more interested in serving drinks than attending to dinner. We sat down at 7.00pm, and by 8.30pm we still had not seen our dessert. By this time our appetite had disappeared and we decided that the wait was not acceptable and left the dining room.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DiandKevGoldCoast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 26 April 2024

Dear DiandKevGoldCoast,

Thank you for your feedback.
The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. We are very happy to see you enjoyed your room and breakfast, however do apologise the restaurant dinner service did not meet your expectations. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.

We hope you will visit us again soon

Best regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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