The hotel is located right downtown in the heart of a very clean city. Grocery stores, restaurants, and the cable car line are super close. We were upgraded to a suite, and it was spacious and clean. Staff were friendly and helpful. I highly recommend this hotel.
Dear 907JLeMay,
Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Warm regards,
InterContinental Management Team
Modern Hotel, room was large, bed was comfortable, clean bathroom. Altogether comfortable stay. Good restaurant and full buffet breakfast. Well located in the middle of Wellington, in walking distance to Papa Tongarwa museum and the cable car to the Botanical Gardens.
Dear Msoz45,
Thank you for your feedback.
The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.
We hope you will visit us again soon
Best regards,
InterContinental Management Team
Hotel is very clean and centrally located. The breakfast was yummy, but the service seems unorganised. A couple of issues with the room. The shower was not the best, TV channels not all working and if you like coffee.l - find a cafe as the coffee options (in room and restaurant) aren’t the best. But happy with the stay.
Dear tjmz1973,
Thank you for your feedback.
We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed your time. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future.
Sincerely,
InterContinental Management Team
Great property, wonderful location, lovely room. The concierge Jeremy was the highlight of our stay. He was so well informed and warm and hospitable and aimed to please!! 5 stars for him!! We were on a very tight schedule and he did everything to facilitate our itinerary (great advise and proper direction)
Our room was very well appointed, however the TV remote was filthy. They had some sanitizing wipes that I used to clean the remote and then showed it to the housekeeping supervisor. Instead of feeling badly about this situation (since IHG have a clean promise) and acknowledging the issue, she told me she was off!! (Really so the cleaning comes to a halt ???) This is why I rate it very good instead of excellent.
Customer service with the others too (reception/dining) did not seem to be their strong suit.
Dear JennyGonsalves,
Thank you for your feedback and comments.
We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and our friendly concierge team! However, we do apologize that your stay did not meet all your expectations. We appreciate you taking the time to tell us about your experience as this is not the responses we would expect. The hotel management team will be looking into these comments.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
InterContinental Management Team
This was my first time visiting Wellington and decided to stay here based on the reviews on TA. Check-in process was fine with no issues. Upon entry to room, the room was clean along with a welcome selection of beverages and chocolate which was nice. I had a view of Queens Wharf and the Harbour along with Mount Victoria. The staff was very friendly and helpful when I had questions. The hotel was in easy walking distance to most sights from the National Museum down to the Parliament buildings. There are some good restaurants across the street on the wharf. There is also a Countdown grocery store a couple blocks over next to the Cable Car entrance. This came in handy for water and snacks for the room. The train station is also walking distance, but if you have luggage, a taxi ride is the better option. The one thing I did not care was the breakfast, besides that all was good.
Dear CodyDC,
Thank you for your feedback.
The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.
We hope you will visit us again soon
Best regards,
InterContinental Management Team
