Very impressed with this place. The service was great and quick. Good large rooms comfortable bed and good shower. Meals are good with plenty to eat. Location is close to the restaurants and shops. Walking distance to museum and other attractions.
Dear PaulT913,
Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The team will be happy to hear you enjoyed their service throughout the hotel.
We hope you will visit us again.
Warm regards,
InterContinental Management Team
Checked in yesterday and so far a very mixed feel of this hotel.
First off, be aware that the pool is currently closed. We’ve been traveling for 2 weeks in Nz with children and sought out this hotel because it had a pool on site. Traveling with kids for our family when it’s hot means making sure they have a pool at some point to relax. They were very excited. Got to check in for them to tell us the pool is closed BUT they have arrangements at 2 pools in town to use. What’s really unfortunate is that they are 20-25 walking distance carrying children, swimsuits and towels. In other words, we can’t use a pool as that’s not feasible without a car.
No mention of whether they offer breakfast or not. I can’t quite tell if there is a real restaurant as we’ve only seen the bar and weren’t given an orientation of the hotel at check-in. Breakfast offer would be so appreciated with children as it wasn’t an option at time of booking.
Waited until 4pm and our room hadn't been cleaned. We then realized there was a button at the door to push that said "make up my room". Maybe our fault, but with 4 people in one room it gets messy quickly. We left and came back a few hours later to a strange scene. The bed sheets were pulled back but bed not made, pillows thrown on the bed, some trash taken and some left, some glasses taken and some left behind dirty, no new glassware. It was bizarre. We can hand wash our dishes and make the beds, but I expected "clean".
Concierge has been so helpful and kind.
We got 2 welcome drinks at check-in as part of our Platinum status. We just left another IHG property in Queenstown and were given 4 drink coupons which was a nice touch since we clearly have 4 people on the reservation.
Obviously this is trivial but something to note that the service at the other IHG hotels in the area are far superior.
When we got our welcome drinks at the bar the server came to get our glasses and kind of scoffed at us. I'm not sure if it's because we had children with us or that we didn't order additional drinks?
Location is ideal for walking and beds comfortable.
Dear Leigh881283,
Thank you for your feedback and comments.
The team and I appreciate you staying with us during your recent visit to Wellington. Thank you for taking the time to share and do apologise your experience did not meet expectations.
Please know that your feedback is extremely valuable to us and use feedback such as yours to continuously improve our guest experience. We will ensure this is shared with the relevant department managers.
Please do feel welcome to contact wellington@ihg.com should you wish to discuss your experience further.
We hope you will visit us again soon
Best regards,
InterContinental Management Team
Fabulous location only minutes from the tram up the hill and lots of restaurants and bars on the door step or short walk. We walked every where and so easy to get around. I parked the hire car in the car park next door for 42 dollars a day or can do valet for 50. Just unpack your bags at the hotel and let the valet do it as it’s much easier. The rooms are superb and the bed is amazing. Our best hotel room for comfort and being ultra modern in NZ so far. Staff are extremely helpful and friendly. We got the ferry to South Island and it’s literally less than 5 mins away. Fab experience at this hotel
Dear the_Geee,
Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Warm regards,
InterContinental Management Team
A fancy hotel in the heart of Wellington, a stones throw away from bars and lots of places to rent, shop, and more!
I stayed here for just under a week and its a nice place. I found that ALL staff were super friendly and went out of their way to assist no matter what the issue was, or the request.
The staff in the Executive Lounge were great at all times! I can't remember their names, but very helpful and should be pat on the back! Thanks!
The food in the lounge was always fresh, and changed from night to night. Sometimes the service in the morning or evening got really busy in the lounge and they needed more staff, but it was great. Drinks, a great view, something to eat before dinnner, and plenty of options to choose from. Breakfast in the lounge was also a winner, freshly cooked eggs by the chef, yum!
The room was nice and comfortable, i got upgraded to a king room, not much a view which was disappointing as a top tier Diamond member, but it was comfortable and the bed and pillows were devine !
Gym is currently under renovations, so thats a shame, no sauna, and there is a make shift gym on the 1st floor to use, but hopefully that will be finished early new year.
The printers in the lounge are very old school, no ability to air drop and print through Wi-Fi! Get with the times, spend some coin on new printers to make life easier! Super hard to get a document printed, and scanned, but the staff in the lounge managed to do it for me after a while, but this should be something to action - new printers / scanners.
The lounge was always cold in certain areas, the aircon doesnt cool the lounge area evenly, a lot of people i noticed were making comments and leaving the lounge early because of this issue.
Overall the stay was pleasant, the elevator screens need to be looked at, always flicking, and signange to the lounge isnt well displayed.
Staff all very welcoming and friendly, and i would be happy to stay here again, especially when the gym and sauna re-open!
Thanks for the stay! Well done to all your staff for making my stay pleasant.
Dear OzTravels80,
Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The team will be happy to hear you enjoyed your time in Club InterContinental Lounge. We also appreciate you raising some of the inconveniences you encountered in the lounge, we will certainly take note and forward to the relevant management team.
We look forward to the chance to welcome to back!
Warm regards,
InterContinental Management Team
My husband and I took a rare opportunity to get away for a weekend for my birthday. I booked a junior suite with club lounge access and at every turn the service was above our expectations.
The ladies in the club lounge were very attentive and were more than happy to help. Breakfast chef was a master of a poached egg and all the food was amazing.
My husband ate his weight in smoked salmon.
At one point there was some maintenance work being done on an upper floor of the hotel (not part of the hotel itself) and the drilling was rather loud. The manager offered to move us and showed me two alternative rooms if we wished to move. We ended up staying were we were as the work was due to stop 2 hours and we decided to go to the club lounge until it finished. The manager gave us a complimentary bottle of wine and waived our car park fee.
We were abit blown away as we didn’t expect such amazing service.
Thank you to everyone at intercontinental Wellington for making it such a memorable stay and we will be back.
Dear FlightOfTheBizzyBee,
Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We are also happy to see the noise issue you experienced was well handled by one of our Duty Manager team, and found a suitable solution.
We hope you will visit us again.
Warm regards,
InterContinental Management Team
