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cruzfool2005ft
Freeport, Texas

Excellent luxury hotel in city center

5.0 of 5 bubblesReviewed 1 Mar 2023
We had a very short night stay at the hotel due to the train being late arriving into Wellington, and a very early ferry departure so we didn't get to use any amenities or really even see too much of the hotel. It was however a very comfortable room and we were upgraded to a room on the concierge floor, even though the lounge was closed at 7 pm, and because we were given a comp upgrade we were told at check in that we couldn't use it anyway,

The concierge provided a great dinner recommendation & also ordered us a taxi for 5 am the next morning. Would enjoy staying here again, especially if we had more time to enjoy the facilities.
Date of stay: February 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this review
Responded 17 Mar 2023
Dear cruzfool2005ft,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us and thank you for taking the time to share your experience. Your feedback is extremely valuable to us, a positive guest experience is something our staff takes great pride in and are vey happy to hear your stay was enjoyable.

We hope you will visit us again.

Warm regards,
InterContinental Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,113)
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Reviewed 27 February 2023 via mobile

At best a 4 star hoping to be passed off as a 5 star. Avoid room ‘upgrade’ to Harbour view as room allocated was smaller than standard and you lose a bath in the bathroom. Hardly luxury grade hotel when an upgrade downgrades your room!

Unclear explanation from duty manager. My travel agent contacted hotel twice on my behalf (as told that as an agent booking they couldn’t assist and agency booking get the smaller less well appointed rooms by default).

My travel agent was promised hotel would get in touch with us discuss room allocation and how to ‘resolve’ our disappointment but hotel made no contact made despite asking for updates they denied my travel agent had been in touch at all.

Room we had was clean just not up to scratch after paying a premium for an upgrade.

Finally advised that situation was tough as no other rooms available to swap.

So overall buyer beware of ‘upgrades’ to room as you’ll be disappointed.

Room tip: Be very clear what you think you are getting with premium room upgrades.
Date of stay: February 2023
Trip type: Travelled as a couple
Thank Colin T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 18 March 2023

Dear Colin T,

Thank you for your feedback.
We appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, please accept our sincerest apologies for the issues on arrival. Rest assured that this will be looked into and forwarded to concerned departments.

We value your comments and welcome the opportunity to serve you again.

Sincerely,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2023

This hotel is somewhat dated but it is well appointed and close to the harbour and sea-food restaurants. Our corner room had a half view to the city and half view to the harbour. The club lounge offers a welcome drink and good food (though we were politely told that this is not a place for dinner). Recommended if you enjoy club room facilities and this hotel is close to areas you want to access. Great service. The concierge desk was very helpful.

Date of stay: January 2023
    • Location
    • Cleanliness
    • Service
Thank robyn r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 18 March 2023

Dear robyn r,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The team will be happy to hear you enjoyed the Club service during your time with us.

We hope you will visit us again.

Warm regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2023 via mobile

A bit disappointed with the room. The bathroom was a bit squeezy especially since we were not in a standard room. There were some works above us which were annoying. Concierge were exceptional. Love the location of the hotel very central to everything.

Room tip: Parking is expensive but this is something we are finding common in NZ
Date of stay: February 2023
Trip type: Travelled as a couple
Thank J H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 18 March 2023

Dear J H,

Thank you for your feedback.
The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.

We hope you will visit us again soon

Best regards,
InterContinental Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2023 via mobile

I cannot rave about my first InterContinental experience enough. The bed was truly the comfiest I have ever slept on, the breakfast buffet was superb, even the layout of the bathroom and provision of a specific “make up removal” face cloth. The staff topped the cake - from reception to the concierge to wait staff - top notch. Answered all my questioned, said goodbye every time I walked out the front door, and even called a cab for my friend, spoke with the cab driver, held open the cab doors, etc. Throughout my trip to Mew Zealand, InterContinental definitely won 1st place for stays. I would have cancelled my other hotels in Wellington and elsewhere in favor of another InterContinental if it wouldn’t have lost money. Trust, relax, and enjoy!

Date of stay: February 2023
Trip type: Travelled with friends
Thank irispT4986YY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 21 February 2023

Dear Iris P,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The team will be happy to hear you enjoyed their service throughout the hotel.

We hope you will visit us again.

Warm regards,
InterContinental Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023 via mobile

Stayed here with my partner on a recent visit to Wellington. Staff very friendly throughout our stay. Room clean and quiet with a brilliant view overlooking the waterfront, planes landing at the airport, boats coming and going in the harbour and a nearby helicopter pad. My partner was over the moon with the luxurious Byredo soap and hair products. Good breakfast too.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Agueroooo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jordie Willis, Owner at InterContinental Wellington, an IHG Hotel, responded to this reviewResponded 10 February 2023

Dear Agueroooo,

Thank you for your lovely feedback.
The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback.

We hope you will visit us again.

Warm regards,
InterContinental Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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