We visited at the beginning of August.
A family trip so we had 3 rooms .
Our rooms were spacious and spotless.
Upon check in we were informed that the gym and pool were out of use due to refurbishment. We were not notified of this prior to our arrival . We were very disappointed as we had chosen this hotel on the basis that it had a gym and pool . We were offered the use of another gym nearby however it was not quite the same and they did not accept children .
We made a complaint to the manager expressing our disappointment and he very kindly offered us the use of the club floor lounge privileges by way of compensation.
So we enjoyed the superb services of the lounge with pre dinner drinks , breakfast and high tea . The team in the club lounge were amazing . Such lovely professional service from Kaiya, Jamie, Nic and others whose names I can’t remember sorry .
Also had a beautiful dinner at Chameleon.
Overall we loved our stay in Wellington so what could have been a disappointing stay turned out out to be fabulous,
So thank you .
We will be back !
- Room Service