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Andrea K

Smart, clean and well positioned

4.0 of 5 bubblesReviewed 11 Nov 2023via mobile
We arrived by car and it took a bit of finding as the hotel has pedestrian street access but vehicular access and parking is the block behind. The car spaces directly in front are awkward if your car is large but there’s plenty of parking a short distance away in a multi-storey. Reception will give you a card to display and there is a fee. We stayed in a 2 bed apartment which was smart and clean. It had everything we needed including a washing machine and tumble dryer! The kitchen was well equipped with a neat drawer style dishwasher under the oven! Shower was good too! Would definitely recommend - it’s well situated for shopping - the museum is excellent too and plenty of places to eat. The cable car for access to Zealandia and Botanical gardens is literally round the corner.
Date of stay: November 2023
Trip type: Travelled with family
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Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this review
Responded 13 Nov 2023
Hi AndreakD3712LP,

Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us. Also, pleased to know that you liked our suites well-positioned layout and hotel cleanliness. Your comments about the convenience of hotel location, the amenities provided in the 2-bed apartment, and the nearby attractions are greatly appreciated.

We apologize for any challenges you experienced with the entrance parking bays, but we're glad to know that you found our nearby leased parking bays suitable to your needs. It's wonderful to hear that our team provided you with the necessary information, and you were able to make use of the convenient facilities in the suite.

We appreciate your recommendation and are pleased to see that we met all your expactations.
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future.

Kind regards,
Rajeev Dahiya
Front Office Manager
CityLife Wellington

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,234)
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All reviews city life cable car lambton quay directors suite great location two bedroom apartment full kitchen gilmer terrace washing machine and dryer central location kitchen facilities an upgrade great room te papa street noise staff were friendly and helpful an easy walk
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Reviewed 2 November 2023

We arrived fairly early in the day with the kids. We were greeted by a smiley young lady at reception who was polite, professional and very friendly as well. While the room was not ready which we expected, she took her time to find one that might have been ready for us. After couple of minutes, we were given a room, our bags were taken down by a gentleman who was friendly and well presented.
We enjoyed every moment of our journey.
Weather was great to do some sightseeing, housekeeping service was spot on and check out was hassle free.
Best place to stay in Wellington.
We will certainly be back soon.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Celine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this reviewResponded 6 November 2023

Hi CelinemX9194QS,

Thank you so much for your positive feedback and for making us your first choice when visiting Wellington! We greatly appreciate your kind words and are delighted to hear about your enjoyable experience with us.

It's wonderful to know that your check-in experience was pleasant, and our receptionist made you feel welcome and valued. We understand the importance of flexibility, and we're pleased that our team was able to accommodate your early arrival by finding a room for you promptly. Also, glad to know that our housekeeping service met your expectations.

Our staff's dedication to ensuring a comfortable and hassle-free stay is evident in their actions, and we're thrilled that you appreciated our efforts. It's also great to hear that you had good weather for sightseeing.

We look forward to welcoming you back soon and providing you with another memorable stay in Wellington. If you have any special requests or requirements for your next visit, please don't hesitate to let us know. Once again, thank you for choosing us, and we can't wait to have you as our guest again in the future!

Kind regards,
Rajeev Dahiya
Front Office Manager
CityLife Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2023 via mobile

Arrived with our car only to be told that we had to park across the street behind the hotel in designated parking bays only to be slugged another $31 a day on top of our accommodation. No-one told us about that hidden little expense. The room was absolutely beautiful and so comfy & quiet. We were lucky we got a room at the back of the building because we saw no-one and heard little. Reception is on Level 6 and you have to get a lift down to ground level. Reception staff were a bit on the unfriendly side (apart from a sweet Scottish lass from Aberdeen). The location is one block away from Queens Harbour, and two shop fronts from the Wellington Cable Car.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Jibby9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this reviewResponded 3 November 2023

Hi Jibby9,

Thank you for sharing your experience with us. We're pleased to hear that you found our rooms beautiful, comfortable, and quiet. We're also grateful for your kind words about our staff member. Your comments help us enhance our services.

However, we apologize for any inconvenience you experienced regarding parking. Wellington CBD parking can be a little expensive, and it's an additional service that comes with an extra cost.

We appreciate your feedback regarding communication. To ensure our guests have a seamless experience, we advise of parking options and charge, when we are made aware by our guests that they are traveling by car. We're committed to improving our services and guest experiences, and your comments help us in this endeavor.

On the other hand, delighted to know you enjoyed the central location of our hotel, and hope you had a great time exploring the nearby attractions. We value your feedback and look forward to welcoming you back on your next visit to Wellington.

Kind regards,

Rajeev Dahiya
Front Office Manager
CityLife Wellington

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2023

I stayed with my family and business before. It’s just perfect. 5 star service with warm welcoming to check in, to cleanliness and departure. They make feel like home away from home that you don’t always get when you stay in a hotel. Everything is close by, spacious, quiet. Electric car charging stations and recycling options in the rooms are also great. Just top notch service from everyone. Thank you CityLife. We will be back.

Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Matt L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this reviewResponded 29 August 2023

Kia ora U7023GKmattl,

Wow, reading your feedback truly warmed our hearts! It's an absolute pleasure to know that we've managed to create a 'home away from home' experience for you. The comfort and satisfaction of our guests are our top priorities. Your kind words about our staff and services mean the world to us. And yes, we're proud to offer eco-friendly amenities to make our guests' stay more sustainable.

Thank you so much for choosing The CityLife, and for taking the time to share your experience. We're eagerly looking forward to welcoming you and your family back.

Kind regards,

Rajeev Dahiya
Front Office Manager
CityLife Wellington

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Reviewed 30 May 2023

We had the two bed apartment and it was very spacious clean and every want catered to. Heating Kitchen laundry ...excellent. Also middle of CBD so made travelling around easy. Staff were very helpful and polite. Bus almost at the door. The one negative was that there was no lift to our floor hence two flights of stairs which was a nuisance. However the staff took our bags up in service lift. Would return

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Josheta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this reviewResponded 2 June 2023

Hi Josheta,

Thank you for the perfect score and encouraging words. I am delighted to hear that you liked all the amenities, hotel location and overall, had a wonderful stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It also helps us to understand our guests needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special.

We have carefully noted your feedback with regards to the stairs and would like to apologize for any inconvenience caused. Our building layout does not allow guest lifts to go to level 7 unfortunately. However, I feel proud that our team looked after you well on your stay and assisted with the luggage through service lift. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards,
Rajeev Dahiya
Front Office Manager
CityLife Hotel, Wellington

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Reviewed 21 May 2023 via mobile

When booking this hotel, I had high expectations but found things not quite as good as expected. Upon checking in very late / early hours of the morning, it was discovered that the TV was not working. After calling down to the front desk and someone coming up to check, we couldn’t find what the problem was. We said we’d check it out in the morning and were offered a change of room if need be. Upon checking the next morning, it was found that the aerial cable was unplugged. Why it was unplugged we don’t know. The next thing was the fridge. It was sitting inside a shelf which had a protruding screw in the floor of the shelf in front of the fridge door which prevented the fridge door opening. We had to lift the fridge up to get the door high above the protruding screw to open it. Housekeeping was also bizarre. All they did was collect the used towels and throw new ones on the bathroom sink. Bed was not made up and other things (like toilet paper) were not replenished. I have never come across housekeeping like this. There was also little storage space in the way of draws to put clothes. I also found the bed not very comfortable and felt I was rolling into the middle on an angle. I think the only thing going for this hotel is the location which is right in the middle of Lambton Quay. However vehicle access is behind the property in Gilmer St.

Date of stay: May 2023
Trip type: Travelled as a couple
1  Thank sharketteno1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rajeev Dahiya, Guest Services / Front Office at CityLife Wellington, responded to this reviewResponded 1 June 2023

Kia ora Sharketteno1,

Thank you for taking the time to tell us about your experience at the CityLife Hotel, Wellington. I am sorry that your experience with housekeeping and room amenities did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that this is not our regular level of service, and I will more than certain to share your experience with the housekeeping manager and maintenance team to ensure it does not happen again. At CityLife, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us and I apologize we fell short on your stay with us.

We appreciate you sharing your concerns, and I do hope you consider us for any future stays in Wellington. We would be more than happy to ensure you next stay checks all the boxes.


Kind regards,
Rajeev Dahiya
Front Office Manager
CityLife Hotel Wellington

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