Great location right in the heart of the city. The staff are very friendly and helpful and let us have an early check in plus helped with other requests during our stay like a portacot for our son.
The hotel was nice and clean and we would recommend to everyone.
Dear Lara,
Thank you so much for staying with us and for taking the time to share your positive feedback on TripAdvisor.
We are glad to learn you thoroughly enjoyed our service and facilities. It feels great to hear that you had a pleasant stay and I will definitely share your kind compliments with all of our team members.
Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.
We look forward to have you back for another memorable stay.
Regards,
Zyrille Manzano
Front Office Manager
it must be at least the fifth time we stayed at city life. the hotel is situated in central wellington, and the lift takes you out into lambton quay. we stayed in a one bedroom apartment, lovely rooms, good kitchen, and washing machine and drier. staff is always friendly and helpful. since we find it difficult to park at the parking place, they accommodated us to park at their premises. when we left and arrived in christchurch we realised we forgot a bag in the room. the receptionist immediately dealt with it in a polite and caring way.
Kia Ora Eva594,
Thank you for always choosing to stay with us at CityLife everytime you come and visit Wellington. We are glad to hear that you are always delighted by the experiences that we deliver. We are humbled by your kind words and we are so grateful for your repeated support.
Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.
We look forward to have you back for another memorable stay.
Regards,
Zyrille Manzano
Front Office Manager
Access * 1 star. Parking is available at $27 per day in a car park building one block away. You will need to be a confident driver for the car park building and if you have mobility issues arrange drop off and pick up as there are steep inclines both way. The parking is also very confusing (block driveway, send someone in with luggage and to get parking card, find out floor and building, go park car, return)
Staff ***** 5 star. Great front of house staff - managing irate clients who believed parking to be included, staying calm under fire. Helpful housekeeping, clean and tidy rooms.
Rooms *** 3 star. These could easily be 4 or even 5 star with some attention. The lounge and dining space in the 2 bedroom apartment is huge and some super sized comfy chairs would be a joy. The air conditioner kept turning itself off, carpet was wrinkly, curtains/blinds did not pull closed (and should be black outs), fixed furnishings are out of date and the showers need domes to stop ceiling sweats. Dump the art (replace with large photos or paintings of wellington) and upsize the television.
Beds *****5 star. Super comfortable. All of us slept well in crisp linens and well weighted comforters.
Location *****5 stars. The parking is painful but you enter the apartments from the Terraces or the 6th floor. Pop back and go to ground to find yourself just a couple of blocks from the Wharf, an easy walk to Te Papa or great shopping.
Kia Ora Luvinspoonful,
Thank you for leaving us this glowing review on Tripadvisor. We are glad to read that we managed to make your experience at CityLife Wellington a memorable one. We appreciate your kind words with regards to the service of our Staff. This is what we strive to offer our guests and I am happy to learn about your delightful experience with the team.
On the other hand, we appreciate your constructive feedback on the things that we need to improve on. Thank you for alerting us on the service shortfalls specifically with the parking and room condition. We apologize that your experience on these aspects was not up to your expectations. We are looking into these matters very seriously to prevent reoccurences in the future.
Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.
We hope to see you again for an opportunity for us to do better.
Regards,
Zyrille Manzano
Front Office Manager
I love staying here, I feel safe and the staff always make me feel special. Joy was amazing infact everyone was. Parking at the Wilson car park is easy too.
My room was lovely and clean and its super nice to walk out straight on Lampton Quay.
thanks again citylife wellington
Kia Ora Sheryl,
Thank you for taking the time out to share your great experience with us during your recent visit to Wellington.
It has been a pleasure serving you and we appreciate your loyalty. We are delighted to learn that our staff especially Joy have made your stay extra special with their superior service. I will definitely share your comments to the rest of the team members.
Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.
We are looking forward to welcoming you back at CityLife Wellington.
Regards,
Zyrille Manzano
Front Office Manager
So handy to everything, good size rooms and breakfast minimal but great if you're in a hurry. The 2 bedroom unit was great for work colleagues staying for a week. Staff helpful, easy access by taxi and to town in elevator.
Kia Ora kiwitravelfan,
Thank you for sharing your generous compliments about your stay at CityLife Wellington here on Tripadvisor. It's great to know you had enjoyed your stay with us. I will surely share your kind words to the team.
Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.
We are looking forward to welcoming you back soon.
Regards,
Zyrille Manzano
Front Office Manager
