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Luvinspoonful
Rotorua, New Zealand

With a little love turn back time and make it 5***** again!

4.0 of 5 bubblesReviewed 5 Jan 2022
Access * 1 star. Parking is available at $27 per day in a car park building one block away. You will need to be a confident driver for the car park building and if you have mobility issues arrange drop off and pick up as there are steep inclines both way. The parking is also very confusing (block driveway, send someone in with luggage and to get parking card, find out floor and building, go park car, return)
Staff ***** 5 star. Great front of house staff - managing irate clients who believed parking to be included, staying calm under fire. Helpful housekeeping, clean and tidy rooms.
Rooms *** 3 star. These could easily be 4 or even 5 star with some attention. The lounge and dining space in the 2 bedroom apartment is huge and some super sized comfy chairs would be a joy. The air conditioner kept turning itself off, carpet was wrinkly, curtains/blinds did not pull closed (and should be black outs), fixed furnishings are out of date and the showers need domes to stop ceiling sweats. Dump the art (replace with large photos or paintings of wellington) and upsize the television.
Beds *****5 star. Super comfortable. All of us slept well in crisp linens and well weighted comforters.
Location *****5 stars. The parking is painful but you enter the apartments from the Terraces or the 6th floor. Pop back and go to ground to find yourself just a couple of blocks from the Wharf, an easy walk to Te Papa or great shopping.
Date of stay: January 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this review
Responded 6 Jan 2022
Kia Ora Luvinspoonful,

Thank you for leaving us this glowing review on Tripadvisor. We are glad to read that we managed to make your experience at CityLife Wellington a memorable one. We appreciate your kind words with regards to the service of our Staff. This is what we strive to offer our guests and I am happy to learn about your delightful experience with the team.

On the other hand, we appreciate your constructive feedback on the things that we need to improve on. Thank you for alerting us on the service shortfalls specifically with the parking and room condition. We apologize that your experience on these aspects was not up to your expectations. We are looking into these matters very seriously to prevent reoccurences in the future.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

We hope to see you again for an opportunity for us to do better.

Regards,

Zyrille Manzano
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,236)
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All reviews city life cable car lambton quay directors suite great location two bedroom apartment full kitchen gilmer terrace washing machine and dryer central location kitchen facilities an upgrade great room te papa street noise staff were friendly and helpful an easy walk
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Reviewed 15 November 2021

I love staying here, I feel safe and the staff always make me feel special. Joy was amazing infact everyone was. Parking at the Wilson car park is easy too.
My room was lovely and clean and its super nice to walk out straight on Lampton Quay.
thanks again citylife wellington

Room tip: i love the 1 bedroom apartment
Date of stay: November 2021
    • Value
    • Cleanliness
    • Service
Thank sheryl m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this reviewResponded 16 November 2021

Kia Ora Sheryl,

Thank you for taking the time out to share your great experience with us during your recent visit to Wellington.

It has been a pleasure serving you and we appreciate your loyalty. We are delighted to learn that our staff especially Joy have made your stay extra special with their superior service. I will definitely share your comments to the rest of the team members.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

We are looking forward to welcoming you back at CityLife Wellington.

Regards,

Zyrille Manzano
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2021

So handy to everything, good size rooms and breakfast minimal but great if you're in a hurry. The 2 bedroom unit was great for work colleagues staying for a week. Staff helpful, easy access by taxi and to town in elevator.

Date of stay: November 2020
Thank kiwitravelfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this reviewResponded 27 October 2021

Kia Ora kiwitravelfan,

Thank you for sharing your generous compliments about your stay at CityLife Wellington here on Tripadvisor. It's great to know you had enjoyed your stay with us. I will surely share your kind words to the team.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

We are looking forward to welcoming you back soon.

Regards,

Zyrille Manzano
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021 via mobile

Great location, great service, exactly what we wanted. Some of the features, like toaster, plates & cutlery, were more like a motel, such was exactly what we wanted for our stay - out dining once a day, other times having a nice snack in our spacious room.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank David J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this reviewResponded 20 October 2021

Hi David,

Thank you for sharing your fantastic experience with us. We are delighted to learn that you have enjoyed the great service of our friendly and dedicated team, the room features and amenities as well as the location of the hotel that is close to famous city landmarks.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

We look forward to have you back for another enjoyable stay.

Regards,

Zyrille Manzano
Front Office Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021 via mobile

We have been coming back to city life apartments whenever we are in Wellington. Brilliant courteous staff, clean apartments and it’s central location does it for us. well stocked kitchen and amenities. And we can just walk to most of Wellington attractions.

Date of stay: October 2021
Trip type: Travelled with family
Thank Herman H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this reviewResponded 20 October 2021

Hi Herman,

Thank you for your wonderful review. It is indeed a pleasure to have you and your family with us whenever you come and visit Wellington.

We are glad that the team here made your stay enjoyable. Your kind words are much appreciated. We are happy to learn that the room features and amenities, location and cleanliness have always been up to your expectations.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

Thank you for your continuous support and we are looking forward to your next visit.

Regards,

Zyrille Manzano
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2021 via mobile

Great service and very helpful staff.we really enjoyed our stay, able to check I.in early and leave later.nice room for 5 people . Great view our window. Good location in Centre of city on Main Street

Date of stay: October 2021
Trip type: Travelled with family
Thank Daydream547802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zyrille Manzano, Other at CityLife Wellington, responded to this reviewResponded 14 October 2021

Kia Ora Daydream547802,

Thank you for a positive review and for sharing your wonderful experience at CityLife Wellington.

I am delighted to read that our staff have made your stay even more special. I am sure they are happy to receive your compliments. Thanks for highlighting the central location of the hotel which is a stone's throw away to major city highlights.

Please do not hesitate to contact us directly for your next booking or visit us online for our best available promotions. Something even more exciting is that now you can stay all over New Zealand with Heritage Hotels, you can find somewhere special to stay from the Bay of Islands to Cromwell, we have a property that can accommodate you. Please visit Heritagehotels website for more information.

The team and I certainly look forward to your next visit.

Regards,

Zyrille Manzano
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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