The shower leaked everywhere and the room cards had to be replaced 3 times.
Breakfast had to be cancelled due to some meals and drinks not arriving
Staff seemed pretty dis interested in having us there including bar staff.
Overall great location but terrible service
We're so sorry to read that the service you encountered did not meet the mark. We apologise that we did not deliver the outstanding experience we expect all guests to encounter.
The QT is my home from home when I visit Wellington. I love the quirky art and the special touches.
Your staff are lovely from the concierge to the receptionists and of course the wait staff in the lounge.
The QT chocolate was a wonderful surprise, thank you.
Yes, that chocolate is something else ! So glad you enjoyed your time with us, and we'll look forward to welcoming you home, soon !
Not a patch on its former self.
On arrival the according to his badge 'mananger' of some sort could not find our bookings, eventually he did with help, it took far to long and there was nothing complicated with our booking.
No porter service offered for our package and no explanation that they had closed the Hippo restaurant and bar which we found out on our return at night.
On return on a Wednesday night at 21:50 the bar downstairs was closed and no other options in a hotel of this size and reputation!
Having stayed here many times over the years and coming back after a absence of 3 or so years it was so disappointing.
I am sad for Wellington.
Thanks so much for your feedback. This helps us check our progress and stay on task. We're driven to provide fantastic, fun experiences for our guests and are so sorry we missed the mark for you. Thanks for sharing your thoughts.
We bought a 3 night stay including breakfast and paid up front, then when it came time to check out we were told we had another $1000 owing which was incorrect and quite a shock. After going back and forth to sort it it left a damper on our experience, as we really enjoyed everything. When booking I would recommend double checking what is actually included in your stay vs. what you will need to pay extra for, other than that the stay was great and staff very professional
Hey, thanks for your feedback. We apologise that the billing was not clear; but we're pleased we were able to tidy that up quickly and our team demonstrated professionalism through the process. Thanks for sharing!
Well folks. My travels have allowed me to stay in many beautiful hotels and while QT Wellington is certainly eccentric and quirky, it isn’t one that I would rate highly. Careful with your booking as the rooms you see in the web pages are the more expensive and prices are certainly high.
Breakfast in the restaurant, while giving good views was less than impressive. Food was cold. Only positive was the coffee.
I shortened my stay in this hotel as it just didn’t meet the mark.
We're so sorry to read that we missed the mark. We're out to provide outstanding experiences for our guests. We're also disappointed but thank you sincerely for your feedback.
