We bought a 3 night stay including breakfast and paid up front, then when it came time to check out we were told we had another $1000 owing which was incorrect and quite a shock. After going back and forth to sort it it left a damper on our experience, as we really enjoyed everything. When booking I would recommend double checking what is actually included in your stay vs. what you will need to pay extra for, other than that the stay was great and staff very professional
Hey, thanks for your feedback. We apologise that the billing was not clear; but we're pleased we were able to tidy that up quickly and our team demonstrated professionalism through the process. Thanks for sharing!
Well folks. My travels have allowed me to stay in many beautiful hotels and while QT Wellington is certainly eccentric and quirky, it isn’t one that I would rate highly. Careful with your booking as the rooms you see in the web pages are the more expensive and prices are certainly high.
Breakfast in the restaurant, while giving good views was less than impressive. Food was cold. Only positive was the coffee.
I shortened my stay in this hotel as it just didn’t meet the mark.
We're so sorry to read that we missed the mark. We're out to provide outstanding experiences for our guests. We're also disappointed but thank you sincerely for your feedback.
Beds were so soft that no one slept well
Aircon didn’t work
Room was musty in the morning
Got told only valet parking to then find out three people later they have a deal with Te papa across the road.
Hotel itself was lovely with nice art work and restaurant was fast and nice.
Good pool/spa
Thanks so much for your feedback. We're so sorry to hear that the bed was not to your liking, and there was an issue with your air-conditioning. We also apologise that parking was not explained clearly. If you park at Te Papa and take your parking ticket to the QT reception desk, you can enjoy parking for $30 per day. We also offer valet parking on site for $50 per day.
We're sorry your experience was less than outstanding.
I stayed one night in the QT and a second night in the apartment hotel, which is in the same building, because the QT was full. Staff are generally friendly (other than the person who checked me in) but truly incompetent. The person who booked me in for the first night seemed to think I was speaking in a foreign language when I explained that I wanted to check whether there had been any cancellations in the QT, so I didn’t need to change rooms the next night. Once I made him understand he promised to check and then promptly forgot to do so. After I reminded him he went off to check for the wrong night. Reception is quite odd generally. There were usually a number of people standing there, but none of them seem to address you directly. Instead they all discuss your question between themselves. Quite disconcerting.
Other indicators of mediocrity/ incompetence include misspellings everywhere ( the room service has “dinning” instead of “dining” and the evacuation signs in the rooms tell you to evacuate “ calmy” instead of “calmly”) and my breakfast experiences where the staff bring you the wrong coffee ( and fail to bring the correct order until just before you leave), staff having big discussions ( while holding cooling food at the reception) about where to take orders because they had got the table numbers wrong and staff leaving you waiting forever to even sit down for breakfast, let alone take your order. Then there are the incidents like the reception either failing to give you a receipt for your luggage or ( as happened to me when I left) reception putting another guest’s details on the tag (even though I had completed a tag) so I had to to open the suitcase to check it was actually mine. When I queried the incorrect luggage tag, the concierge said my “colleague “ must have completed the tag. I didn’t have a colleague staying at the hotel.
Rooms in both the QT and the apartments are incredibly dark ( particularly in the apartments). I had to turn off the electricity supply at the switchboard in the apartment, in order to get to sleep, as it was buzzing so much. The apartments are really old and tired with a very noisy ventilation system. The QT room was much better but the balcony needed cleaning.
I was staying there for a conference and a number of other people at the conference commented to me about the unbelievably unhelpful and incompetent person at reception. Still trying to get a receipt out of them for my second night’s stay too.
Thanks so much for highlighting the issues you encountered during your stay with us. There's a lot to unpack here and we'd love to know more. Please email our General Manager directly on colin_mcclean@evt.com and he'll be pleased to get to the bottom of this. There's no question, we expect our guests to have an outstanding time with us. When that doesn't happen, we're eager to get to the root of what occurred. Thank you !
We loved everything about our stay!! We were upgraded to the penthouse for our honeymoon and it was the best!! Couldn’t have asked for anything better. We loved the facilities and the room service was beyond amazing including the service from the lady who bought our food up
Thanks so much for your feedback. We're so pleased you had a special time with us at QT Wellington ! All the very best wishes for married life. We hope you'll be back again !
