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Dave
Auckland, New Zealand

QT needs some QA

Review of QT Wellington
3.0 of 5 bubblesReviewed 4 Feb 2022via mobile
We have stayed at the QT Wellington twice in the last two weeks (once on the way to Picton, once on the way back). On both occasions, we booked a Deluxe King Room.

The first visit was very good and there were no significant problems. The room was on the 4th floor and was tastefully presented, clean and quirky - it even had a partial view of the harbour. The only minor issues were that the in-room coffee machine didn’t work and the shower leaked into the bathroom.

Based on our experience we chose to book again on the way back.

Unfortunately our return visit was not as good as the first. We were allocated Room 320 which is directly next to both the elevators and the restaurant. This resulted in a lot of noise from both patrons and staff (wheeling trolleys) right up to ~midnight. The room was also an accessible room which although practically designed for wheelchair access etc, lacked the design flair and quirk of the same room type we’d stayed in the week before. The water pressure of the shower was so powerful, the shower head could not be restrained by the holder and smashes back into the wall. The shower mixer appeared to be at least 20 years old and perhaps lacked an flow restriction. The bed was uncomfortably soft and lacked any support.

In summary, QT Wellington can be a bit hit or miss (or both in our case). Sadly, consistency is key to quality and we are unlikely to return.
Date of stay: February 2022
Room Tip: You can park your car on the road (free overnight) to avoid the $40 valet parking fee (assuming...
Trip type: Travelled as a couple
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, Owner at QT Wellington, responded to this review
Responded 7 Feb 2022
Dear Climber12625394279,

Thank you for taking the time to tell us about your experience at the QT Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At QT we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warm regards,

Ian Charlton
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 February 2022 via mobile

Loved my night here in this fabulous hotel - desperately wanted to stay longer!! Had an apartment room and, while I needed none of it, it’s beautifully equipped with everything you need to cook with. It’s ridiculously comfortable, very centrally located, and the artwork is divine. Don’t stay anywhere else while in the capital.

Date of stay: January 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank JasonG4090
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 4 February 2022

Hi JasonG4090,
Thank you for the outstanding feedback,
Part ridiculously comfortable, part art... all served with a splash of didn't want to leave!
Sounds like we nailed the brief!
So glad you enjoyed, see you soon.
Warm regards,
Ian Charlton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2022

Stayed 4 days at the hotel in a 2 bedroom apartment with the family and had a great time. The hotel is right in front of Te Papa Museum and the Wellington Waterfront and in central Wellington. The apartment was great and spacious. The beds was big and comfortable and all the amenities in the apartment were good. Appreciated the laundry facilities the most. The staff were great as well.

Date of stay: January 2022
    • Value
    • Rooms
    • Service
1  Thank AvineshM3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 4 February 2022

Hi AvineshM3,
Thanks for choosing QT Wellington your recent visit.
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!
Warmest regards
Ian Charlton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2022 via mobile

We really enjoyed our stay at QT Wellington. The room was lovely and comfortable with a nice big bath which was relaxing before bed. Sadly the following morning when we attended breakfast (included in our stay) there was no buffet due to red light restrictions therefore there was only around 5 items on the menu. Staff did not explain the process around ordering/coffee was cold/food was disappointing with no flavour and service time was long and appeared under staffed. Unfortunately I wouldn’t choose to stay at QT again now.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank christieH277
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 2 February 2022

Hi christieH277,
Thank you for taking the time to share your feedback. Firstly, its great to read that you loved the room, big relaxing bath and bed. Everything you would expect from a QT. We Love it!

While I wish you had a better breakfast experience, it is feedback like this that we learn from and use to improve. Thank you for sharing.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Warm regards,

Ian Charlton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2022 via mobile

Absolutely phenomenal spot in Welly, with harbor views and comfortable amenities.
Only this that was a bit strange is they didn't offer much entertainment other than basic sky/cable. Would have assumed a location of this calibre to have Netflix/streaming services available.

Not much of an issue as there's so much to do around you don't need the tv

Date of stay: January 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Extraordinary751549
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 1 February 2022

Hi Extraordinary751549,
Thank you for the fantastic feedback!
We are so pleased to read you found us phenomenal! Yahoo!!!
Located in the heart of Welly CBD makes QT Wellington the ideal location to explore, eat and be merry.
Hopefully we can welcome you back again very soon.
Warm regards,
Ian Charlton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2022 via mobile

Wow. This hotel is absolutely amazing. From the friendly check in, ease of parking and then the room. We were treated to a delightful stay at the QT.

The front desk lady was able to load my PGR rewards on so we could get a late checkout. She was friendly and gave some advice on things to do.

The room itself. Well, from the comfortable bed and perfect pillow set up to the bathroom with the deep bath we were set for the night! Being able to control the temperature of the room is always something we look for and this gave you the option.

I had thought I had booked a room with a balcony but hadn’t, they tried to accomodate us but couldn’t and as a result we got free drinks. On check out the girl told me how to ensure to get a balcony next time. So I appreciate that advice.

This hotel is luxury and upmarket but you still feel the friendly vibes from the staff and the room feels homely with its extras.

The guy at the valet impressed my partner by sharing some dive spots which he will use next time I am sure.

Thanks QT for the exceptional stay. 10/10 recommend!!

Date of stay: January 2022
Trip type: Travelled as a couple
Thank lemonadeflower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 31 January 2022

Hi pmawilki,
Thank you for the feedback!
From check in to check out, We are very happy that you enjoyed your stay here and hopefully we can welcome you back again soon!
Warmest regards
Ian Charlton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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