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JanineMacdonald
Queenstown, New Zealand

Quaint hotel in ideal location

Review of QT Wellington
4.0 of 5 bubblesReviewed 19 Jan 2022via mobile
Great hotel that we have stayed at multiple times. We did get a room that had issues with the air conditioning unit however a quick phone call to reception and we were swiftly moved to another room which was ideal. We also received a bottle of wine for the inconvenience, great service!

We were also lucky enough to get Wellington on an absolutely perfect weekend so really got to enough the fabulous waterfront and great restaurants in the area. Must do is Ortega Fish Shack and Ombra (Italian) 👌👌
Date of stay: January 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
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, Owner at QT Wellington, responded to this review
Responded 19 Jan 2022
Hi JanineMacdonald,
Thank you for sharing your recent stay with us!
Perfect weekend weather... as they say, cant beat Welly on a good day!
Glad to your read loved the service and enjoyed your experience at QT Wellington.
Hopefully we can welcome you back again very soon.
Warm regards,
Ian Charlton
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,450)
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Reviewed 18 January 2022

We had a wonderful weekend trip to the windy city made even better by the beautiful accomodation at QT. Our room had amazing views out over the marina and everyhting was so well thought out. The bed was also ridiculously comfortable. We loved the art all around the building and had fun exploring the halls and public spaces to spot it. Breakfast was delicious and also came with the same gorgeous view, and our dinner at Hot Sauce was outstanding. We would highly recommend staying here, it is super central for exploring the city but also feels like a spot you can escape to. We will stay here again.

Date of stay: December 2021
    • Value
    • Location
    • Service
Thank SuziWans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 19 January 2022

Dear SuziWans,
Thank you for the feedback and taking the time to share your recent stay with us at QT.
So great to read you loved the art, Hot Sauce and over experience.
Hopefully we can welcome you back again very soon.
Warm regards,
Ian Charlton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022 via mobile

Booked a one bedroom apartment for myself and and two young kids. Everything is a bit tired. I have problems with washing machine and dryer and dishwasher. Tiles in the bathroom are looking a bit black/pink from mould. Service at reception was top notch but was let down by actual room and amenities

Date of stay: January 2022
Trip type: Travelled with family
Thank slothmonkey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 18 January 2022

Hi Slothmonkey,
Thank you for taking the time to share your recent stay with us at QT,
Great to read that you found the reception team top notch!
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.
Thank you & regards,

Ian Charlton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022

The hotel was not what we imagined for the price we were paying. The balcony was dirty and hard to access as the door kept shutting. It was hard to hear when room service was being delivered. The service was slow when asking for knives and forks and the receptionists seemed less interested in us as guests and more interested in the shift changeover. Our food from room service was sub-standard. The Sticky date pudding looked, felt, and tasted like it was bunged in the microwave... there was simply no love at this hotel. Nice to look at, but no heart!

Date of stay: December 2021
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank JaseTP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 17 January 2022

Hi JaseTP,

Thank you for sharing your experiences at QT Wellington

Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

Thank you & regards,

Ian Charlton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2022 via mobile

Once again, the QT was an amazing place to stay. We wanted a relaxed, fun, quality weekend away in Wellingto n and QT delivered. Was lovely having the pool, spa and proper sauna to relax in at the end of the day. Close to swimming at Oriental Bay, food trucks on Sunday morning and Hilma Klint Exhibition. We also had a $60 credit to spend at the Hippopotamus Restaurant which was a lovely surprise. We are gold members and enjoyed our complimentary drink on arrival and late checkout time of 1pm. Always a pleasure staying at the QT

Date of stay: January 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank 827annabethg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 17 January 2022

Hi 827annabethg,
What a time to be alive! Thank you for the feedback of QTW,
Hopefully we can welcome you back again soon!
Warmest regards
Ian Charlton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022 via mobile

Our experience with QT was mixed. The lobby and entrances and reception etc were stunningly presented. The staff were great, helpful and accommodating. The room had beautiful touches, like the mini bar being stocked with lovely artisan treats and lovely complimentary toiletries.

The state of the room however was really underwhelming. Little things like the light outside our door hanging (almost falling off the wall), fixtures in the room needing replacing like loose handles, some dishes in the kitchenette were dirty, cups didn’t match, and much more. The curtains had fallen down off the rail and patches of the walls had been re-plastered but not repainted. Small details really but we were disappointed considering how much attention was paid to the communal spaces and really when your paying $$$ you do expect more.

Date of stay: January 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank rachelpY4315YN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 13 January 2022

Hi RachelpY4315YN,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Warm regards,

Ian Charlton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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