Hotel great, service was not very good. Hotel seemed under pressure- slow checking in & out, unclear communication. Room had poor bathroom ventilation- steam from shower didn’t clear away resulting in Smoke Alarm being set off.
The room otherwise was very good and to the usual high standard.
Hi Sarah A,
Thank you for taking the time to tell us about your experience at the QT Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At QT we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Warm regards,
Ian Charlton
General Manager
Fabulous art gallery wrapped up as hotel with art and quirky features throughout that makes your stay and time in the hotel an absolute joy, staff are amazing and couldn’t do enough for us , location is spot on with Te papa across the road and views from our room to the harbour , excellent!
Hi Kiwibrit_9,
Thank you very much for your outstanding feedback regarding your stay at QTW.
It is always a pleasure to receive such positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one.
Warm regards,
Ian Charlton
General Manage
Since going to QT Queenstown in May 2021, I have made it a habit to choose QT and have been to QT Wellie a few times now as a result. The rooms are as presented in their social media; large and relaxing in style. The Art just adds the flavour, and the experience of the stay was great across every hospitality aspect.
Hi 927tain,
Thank you for sharing you recent stay with us at QT Wellington.
Great stay across every hospitality aspect is what we aim for. So happy to hear you enjoyed your visit.
Hopefully we can welcome you back again very soon.
Warm regards,
Ian Charlton
General Manager
Fabulous hotel but we have stayed before so already knew this! It has been refurbished since our last stay to a very high standard we were most impressed, we had everything we needed. Only negative was the air con wasn’t super efficient and struggled to get bellow 24 degrees on the thermostat Altho I did feel it was slightly cooler than that but without opening windows in particularly good Wellington weather we found it very stuffy at night.
Hi tuffcritic2015,
Thank you for the feedback on your recent visit to our capital city QT,
Its great to read you loved the refurb and even better to note it had everything you needed!
We appreciate your honest feedback about the AC and will be sure to share it with the team to ensure we are constantly improving.
Thank you & regards,
Ian Charlton
General Manager
Absolutely, hands down the best place we have ever stayed. So much to see everywhere you look and some amazing art works. Fabulous friendly staff and excellent restaurant with very attentive staff. We will be back ☺
Hi KyleaA74,
Thank you Thank you Thank you!
We are over the moon you enjoyed your visit to QT Wellington.
Amazing Art, Friendly staff and excellent restaurant! Sounds like we nailed it.
See you soon.
Warm regards,
Ian Charlton
General Manager
