Perfectly positioned in Wellington CBD, easy walk to everything. Wonderful quirky decor that makes rounding every corner exciting. Clean and comfortable room. Really nice linen. Staff were helpful and friendly nothing was a problem. Looking forward to our next stay. Bar was great for cocktails and drinks and seemed busy and popular.
Dear Ronnie1,
Thank you kindly for your review,
I was very pleased to read that you enjoyed your stay with us. Our central location makes it very easy to explorer all that Wellington has to offer with the cities cultural heart of Cuba Street right on our doorstep.
Our hotel has been created with design and comfort at its heart and I was very pleased to read that you enjoyed the hotels many design features and found your room to be comfortable, clean and good quality. I was especially happy that you felt well looked after by our Naumi team, right from reception to our beautiful bar area,
My team and I all look forward to welcome you back to the hotel on your next visit to Wellington,
Kind Regards,
Mads Nielsen
basic hotel, the mattress was on a wooden platform and tended to slip, the room was very dusty, so needs more care and attention to detail, when you book up into a hotel or any holiday accommodation you don"t expect to find dust, the skirting boards, window ledges I don;t think had been dusted for ages, the carpet looked like t it needed a good luxing, so please give your cleaners a lesson in attention to detail these are very important to the guest,
for convenience I would stay at this hotel again, but take a duster with me, ???????
Dear 6cbunny,
Thank you for your feedback and taking the time to post your review. Please accept my sincere apologies for not delivering the facilities and service that you would rightfully expect from us. Please rest assured that I have discussed your concerns further with our Housekeeping Manager, and we will also be complete retraining with our housekeeping team to ensure that that this is not repeated.
Once again thank you for your comments and we hope that you will give us the opportunity to better serve you in the near future.
Regards,
Daron
Very forward in the fashion stakes, dramatic foyer, bar and lounge, lovely staff.
Rooms small but clever; bed, linen, pillows all perfect.
Main thing to consider is no aircon, that could be a factor for some. Outside summer, a great choice.
Weekends could be a little noisy maybe (Cuba Street crowds etc) but ours was fine past c19.
Location brilliant.
Dear LadyDiana66,
Great to hear that you enjoyed your recent stay with us. Thank you for your kind comments about the hotel and the service you received from our team.
Being a heritage building we were not able to install air-conditioning during the recent renovations, however we were able to take advantage of our lovely high ceilings and fit ceiling fans in all our rooms. We also retro fitted double glazing window panels which still allow our windows to be opened for fresh air, and serve well when closed to reduce any external noise.
Thanks again for your kind comments, and we hope to see you back soon.
Regards,
Daron
- No greeting on arrival, zero conversation, or any exchange. Warm welcome?- more like freezing temperatures welcome.
- My company credit card got charged without my consent or knowledge.
- Room dusty, coffee place, window area, the whole telly covered with dust.
- The bathroom sink had coffee stains in it, literally the color brown all over the white sink.
- The barman, literally threw the EFTPOS machine at me and walk off before l paid and he went back to the back office.
- I had no coffee sachets or sugar in the room.
- No table in the room, no chair, no space for a laptop.
- Face cloth on the floor.
- Dirty bathroom sink.
- Lack of attention to detail or communication.
- I put the clean my sign when I left the room at 630am, came back at 2 pm and the room is still not cleaned. Went to my room and a few minutes later there is someone at the door saying that they are here to clean the room while I am in the room?
- I was not offered to park nor told that there is parking. If my company car was towed away the next day, it would’ve been terrible.
- Literally human hair all over the floor.
- I have not informed anything regarding restaurant or bar opening times or menus, zero information on checking in.
- As I mentioned that I have been working as a National BDM for almost 3 years now and I travel a lot, every other week. In wellington once a month and this stay ruined my Wellington experience.
Dear waltermP3561ZF,
Thank you for contacting the hotel directly during your stay and allowing us to work through some of the issues you experienced.
Also, thank you for taking the time to speak to me directly to discuss your experience further. I very much appreciated your candid feedback. I was disappointed to hear of your experience and embarrassed to note the lack of service your received from our team on this occasion. However, please let me assure that this is not our usual level of service. I have discussed this with our team since and we have taken steps to ensure that this is not repeated.
As discussed, please do let me know when you will be in the Capital next, I’d be happy to facilitate a booking upgrade for you so that you can experience the facilities and service we strive to deliver.
Once again please accept my sincere apologies, and I do hope you will give us the opportunity to better serve you in the future.
Regards,
Daron
I liked the unusual decor of this hotel and the location was great! The bar was nice and well priced and the wifi was quick and free. The downside was that there were no kitchen facilities which wasn't ideal for me staying there for a week and the rooms are small. Apart from that it was an enjoyable stay and I would recommend it for a short stay.
Dear Talia2Grace,
Thank you so much for posting your comments. I'm glad to hear that you enjoyed our new décor and our convenient location.
We very much appreciate your feedback and look forward to seeing you on your next visit.
Regards,
Daron
