Large group of 10 we took our elderly parents from palmerston nth to Auckland, fantastic way to see the country, service on train was fantastic.
From booking tickets a few months ago to the trip on the 9th August, staff from NZ Rail were friendly, helpful and pleasant.
Staff on the train were knowledgeable and nothing was to much trouble, they made the trip enjoyable, plenty of food and drinks great selection available from cafe.
Would definitly recommend