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Zane C
Taupo, New Zealand

Beautiful Room

4.0 of 5 bubblesReviewed 23 Feb 2024
We arrived at the hotel and was unsure to park. Very confusing. We waited for 10 minutes at reception and finally we went into the restaurant to get help. They found someone. Booked a superior King corner room. Lovely room. Well appointed, modern, clean, great bed, good TV - no faults at all. Very classy! We went out for dinner and as we left there was a woman at reception waiting for someone to tend to her check in. We told her to see the restaurant. We stayed an talked to her until the reception manager - a man this time - appeared. The following morning on check out, again, no one there. Really poor actually. Unprofessional.
Overall though, the room was tops and it was incredibly quiet so I would recommend this hotel to anyone traveling to the Wellington region as its value for money. Suggestions, maybe train staff better and finally, why do you refer to the river by a weird name and not the Hutt River as it is OFFICIALLY known? An attempt at woke rubbish I suspect however it comes across as rather rude and disrespectful.
Date of stay: February 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this review
Responded 26 Feb 2024
Dear Zane,

Thank you for your detailed feedback regarding your recent stay. We appreciate your kind words about the room and your recommendation. We apologize for the inconvenience experienced during check-in and check-out, and we take your comments seriously. We will address the staffing concerns promptly to ensure a more professional and efficient service. Regarding the river's name, we value your input and will review our communication for clarity and accuracy.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience

Regards
The Sebel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 16 reviews
Reviewed 16 January 2024

In so many ways a great hotel but for one thing - the perfume they put in the rooms is way way way too strong and migraine-inducing! The room is a great size, nice outlook, the attached restaurant is very good indeed. But oh, the smelll!

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank SueB3929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this reviewResponded 26 February 2024

Dear Guest,

Thank you for your feedback and kind words about our hotel. We sincerely apologize for the issue with the room fragrance causing discomfort. Your input is valuable, and we will address this matter promptly to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay.

Regards
The Sebel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2023 via mobile

We stayed here for two nights and thought it was great. It’s a relatively new hotel and we were surprised to find that our room had a kitchen and cooking facilities. This does not seem to be a feature in many hotels nowadays. There was a great selection of different teas and a coffee pod machine. The water was hot and good pressure in the shower with an overhead sprinkler and shower hose combination. The bed was very comfortable and easy control of in room temperature. The staff, including the cleaning staff, were all very friendly. There is onsite parking for a fee but make sure you book this early as there does not appear to be many spaces for the size of the hotel. There is an on-site restaurant which served a great breakfast but were booked out for dinner. The hotel is well situated, walking distance to the big shopping plaza, supermarkets other restaurants and the riverside walkway. Everything was great and we would stay here again when we’re back in the region.

Room tip: Book parking early as there are limited spaces.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank KiwiExplorers21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this reviewResponded 27 November 2023

Dear Guest,


Thank you for your glowing review! We're delighted to hear that you had a great experience during your two-night stay. It's wonderful to know that you appreciated the amenities in your room, the selection of teas and coffee, as well as the comfortable bed and convenient temperature control. We're also pleased that our staff, including the cleaning team, contributed to making your stay enjoyable. Your feedback on parking and the on-site restaurant is valuable, and we'll take it into consideration for future improvements. We look forward to welcoming you back when you're in the region again!

Regards
The Sebel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2023

I stayed in a one-bedroom garden view suite with a kitchenette. The hotel is new and well-appointed. However, having no guest manual to provide instructions for the combined oven/microwave, the coffee pod machine, or even where to find the QR code for room service from the adjoining restaurant was frustrating. When I finally found this, on the bedroom wall, the link didn't work, so I could not view the menu or order any in-room dining for my three-day stay. There is no toaster provided in the kitchen and you apparently make toast in the oven - which I couldn't work, even after googling to find a manual. There is not much point in having high-tech appliances if guests can't use them. I did ask, several times at reception, about the menu and QR codes and while the staff were polite and friendly, I didn't get the issues resolved. The welcome card and letter were nice touches and it would help if these included where to find instructions for ordering food or using the appliances.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Ann M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this reviewResponded 24 October 2023

Dear Guest,

Thank you for sharing your experience with us. We appreciate your feedback about the challenges you faced with the appliances and ordering food. We apologize for any inconvenience caused and will work to improve communication and provide clearer instructions for our guests. Your insights are valuable, and we hope to have the opportunity to enhance your experience in the future. Thank you for bringing these concerns to our attention.

Regards
Gagan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023

Nice rooms with basic amenities. Walkable to restaurants and nearby mall. They even have a self service guest laundry. Staff is really nice and helpful. The restaurant and coffee shop is good. Good location.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ram-chicago
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this reviewResponded 27 September 2023

Dear Guest,

Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our comfortable rooms, convenient amenities, and the excellent location. It's great to know that our staff's service, as well as our restaurant and coffee shop, met your expectations.

We look forward to welcoming you back in the future and providing you with another enjoyable experience.

Regards
The Sebel Team

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Reviewed 16 September 2023

Thanks 2 the front desk staff and the house room staff for the quality service that they provide. Also the service from the restaurant was excellent. With this review hopefully the staff will get a great PAY RISE.

Date of stay: August 2023
Trip type: Travelled on business
Thank Odyssey30810609758
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sebel Hotel Lower Hutt, General Manager at The Sebel Wellington Lower Hutt, responded to this reviewResponded 27 September 2023

Dear Guest,

Thank you for your generous appreciation of our front desk staff, housekeeping team, and restaurant service. We are delighted to hear that you had a positive experience during your stay, and we truly value your kind words.
Your feedback is greatly appreciated, and we will certainly share your compliments with our dedicated team. We aim to reward their hard work and commitment to providing exceptional service.
We look forward to hosting you again in the future and providing you with another outstanding stay

Regards
The Sebel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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