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“Service Let Down”
Review of Great India

Great India
Ranked #50 of 1,082 Restaurants in Wellington
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Good for: Groups, Business meetings, Romantic
Dining options: After-hours, Dinner, Lunch, Reservations
Reviewed 2 September 2018

This is a restaurant I generally visit on each business trip to Wgtn and the reason I visit is the quality of food and 'generally' the good service.
However this weekend we experienced particularly poor service on Saturday night, when the restaurant was not busy. We were given a table at the rear of the restaurant and basically forgotten, waited over 20 mins for a drinks service and then had a waiter that continued to serve across us and actually ended up sliding knives across the table to my fellow diners. At this point I spoke to the Maitre D' who assumed responsibility at the table for delivery of the meal. Add this to regular 'small flying insects' we killed as they flew around the table and the crackled distorted background music, made for a very forgettable evening on this occasion - especially when I had recommended we came here further to my past good experiences.
In balance, however, we still have to compliment the quality of the food, which really is excellent, although took a long time to be dished to us.
We clearly chose the wrong evening to visit and upon discussing our concerns at the point of payment - were offered a discount and apology
This visit was just sub-standard when compared to previous times, when all we wanted was to feel valued as a customer with attentive professional service complimented by good food to deliver a full experience.
Will explore other Indian restaurant options in the area for a while, sorry.

Date of visit: September 2018
    • Value
    • Service
    • Food
Thank nzmasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 501 reviews

Reviewed 7 August 2018 via mobile

A quality experience in every respect. Excellent food, gracious service in a clean attractive environment. Not a Wellington fan but this is tops.

Date of visit: August 2018
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2018

From the reviews this place sounded awesome.
It was a very busy weeknight and while the starter was good, the curry itself was quite bland and unexceptional.
Staff seemed a little overwhelmed by how busy it was.
Certainly a decent enough experience and meal, but not the wow factor i was expecting

Date of visit: June 2018
1  Thank Palmytaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

I LOVE going to this great restaurant- trusting that every time is going to be as good as the last time. Lunches are absolutely such great value and the wait staff and management are delightful.
Also love the hot napkin at the end to clean yourself up - cannot wait for our next visit

Date of visit: July 2018
Thank 350laurenceb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Good food. Excellent service. Atmosphere really good too. Would recommend Rogan Gosh and their Butter Chicken to all and sundry.
A place I will revisit.

Date of visit: June 2018
Thank barry19472018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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