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“Very disappointing”

Rye American Kitchen & Spirits
Ranked #34 of 409 Restaurants in Tauranga
Certificate of Excellence
Price range: US$14 - US$27
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 18 September 2017

Visited tonight - staff were lovely however was very disappointed in the actual meal. Requested with the eye fillet that did not want any chips at all and would like in its place the caesar salad. The waitress totally understood this. My husband also said he did not want the chips and ordered vegetables. His arrived with chips. Mine arrived with chips. The salad consisted of two bits of cos lettuce literally with a sprinkle of bacon and ceasar dressing. So for nearly $40 the meal consisted of a bit of meat, with very runny watery pepper sauce and two pieces of cos lettuce. The waitress then proceeded to blame a waitress that was being trained when in fact the trainee waitress was not the person that served us but was in fact her. The trainee waitress only bought the food out. Whilst the staff were nice, they did not offer to fix the issue by serving extra salad as was requested. Would not dine here again. Think it was very overpriced. I can not say that the steak was not nice as it was but was very disappointed.

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Thank AmandaJP1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 192 reviews

Reviewed 18 September 2017

Excellent food. Cool Vibe. Great staff. Young kiwi waitress, Amy, onto all aspects of her gig. Every detail on the plate had attention screaming from it. Best restaurant this side of the bridge.

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Thank Les R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Super food all dishes recommended by the waitress who was on the money very informative friendly and absolutely lovely to deal with, answering questions, getting replacement cutlery, talking to chief for us too .. .... steak perfect medium rare, coleslaw yum, lettuce salad unique presentation and yum, brisket balls yum dessert awesome gourmet ice cream , unique twist to apple pie super topped off with large mug of freshly brewed coffee in copper mugs superfragilistexpelidous thanks too

Thank Selina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

I've eaten here a few times. We've enjoyed the food, servers & experience. However, tonight I took my wife on a date & arrived an hour and a half before closing. Rather than being greeted we were promptly told they were closed. This is one of my pet peeves with the restaurant business. Why would you close your business so early when you've advertised online & in store that you're open til 10pm. They've lost our business and many others that could've come in.

Thank ryankondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josh f, Owner at Rye American Kitchen & Spirits, responded to this reviewResponded 3 September 2017

Hi there,
Thanks for noting you have previously enjoyed your dining experiences.
It's simply not possible to keep the restaurant open to 10pm every night but we are forced to choose a closing time on the likes of google. From our end it's just simply not financially viable to stay open till 10pm every night and for the customer, who would want to sit in an empty restaurant. We use our judgement to provide the best experience for our customers and I'm sorry you missed out this time but I don't think it's worthy of a 1 star review, please reconsider.
Kind regards,
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

First table has given us the opportunity to try new restaurants, and Rye was fabulous. Friendly service, complimentry popcorn on arrival, and fabulous food

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Thank MudrockL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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