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Richie S
1
Simple things
4.0 of 5 bubblesReviewed 14 Oct 2021
Sometimes, it's the simple things in life that matter. Water bottles and cookies was a welcome treat. Spacial shower, bath, and a kick ass extractor fan!! no foggy mirrors, hallelujah!! Leigh in the restaurant is an amazing Waiter! attentive, great customer service, and quirky. Give that a lady a pay rise! Simple menu, but satisfying.
Date of stay: October 2021
Room Tip: Make sure you ask for an ocean facing view, otherwise you get the car park and bins.
Trip type: Travelled on business
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 14 October 2021

excellent service from all the staff/personnel - your lockdown protocols are also excellent and i felt safe and secure. the price is also great and reasonable too. great facilities and a wonderful room space; will stay again on a personal trip for sure.

Room tip: view of ocean
Date of stay: October 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank rachelp955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trinity Wharf Marketing, Marketing at Trinity Wharf Tauranga, responded to this reviewResponded 1 November 2021

Thanks Rachelp955 for your lovely feedback, we're so pleased you enjoyed your stay with us and felt safe and secure - your feedback has made our day! We hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2021

Fantastic water views over Tauranga Harbour, the breakfast was generous and value for money, excellent customer relations from Vivek whose professionalism, friendly manner and proactive service made the birthday occasion special.

Date of stay: October 2021
    • Service
Thank kiwiana7902014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trinity Wharf Marketing, Marketing at Trinity Wharf Tauranga, responded to this reviewResponded 1 November 2021

Thanks Kiwiana7902014 for your lovely feedback about Vivek - we're so pleased to hear that and will be sure to pass that on to him. We hope to welcome you back at Trinity Wharf again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2021

After only staying one night out of the 2 booked and paid for, one month later still trying to get our refund that they say their 3rd party financial dept has refunded but they can't find it. The room had no views that were promised and to change was an extra even though it was not what was advertised. It was the loudest room ever with pipes banging and air conditioning units switching on and off from other rooms. The manager whom we have emailed and called numerous times doesn't reply because quote " didn't have an update so I didn't call".
Absolutely disgusting service from this establishment and the management team.
And still trying to get refunded! Would not recommend this place to anyone

Date of stay: September 2021
Trip type: Travelled as a couple
Thank traceyb2521
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trinity Wharf Marketing, Marketing at Trinity Wharf Tauranga, responded to this reviewResponded 1 November 2021

Hi Tracey, just acknowledging your feedback here and that it has now been resolved with you. As discussed with you, the money for the additional 2 nights was never charged to your account, hence why it could not be refunded to you. We appreciate your understanding of this now. We apologise for any confusion.

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Reviewed 10 October 2021

The advertising was luxurious & the price was high but was not a reflection of value. When we got to our room there was a view of their rubbish bins, the room was average, we were disappointed, we talked with the front desk about this but no compensation just a "next time you come back ...." but we won't be coming back, there are other hotels nicer and fairer prices.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank ntoneill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trinity Wharf Marketing, Marketing at Trinity Wharf Tauranga, responded to this reviewResponded 12 October 2021

Thanks so much for taking the time to leave feedback. I apologise that your experience was not as you expected. It seems you may have stayed in one of our Urban category rooms - these rooms all offer urban outlooks with views of the hotel grounds and surrounds , which is as advertised on our booking engine. For water views, you need to book a room from our Harbour room category. We do hope you'll consider staying with us again in the future.

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Reviewed 3 October 2021

We stayed for one night after a dinner function at the hotel. The view from the restaurant area, and I imagine some of the rooms, is lovely- our room overlooked the car park, as we didn't opt for a waterfront room. The room was very clean and comfortable. Breakfast was good given the Covid constraints. Staff were courteous. A USB socket would have been handy in the bedroom though! We would stay here again.

Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank nicolabX3743SV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trinity Wharf Marketing, Marketing at Trinity Wharf Tauranga, responded to this reviewResponded 8 October 2021

Thanks so much nicolabX3743SV for your review and feedback. We're delighted you enjoyed your stay with us and look forward to welcoming you again soon!

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