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All reviews welcome drink complimentary apples central location spa bath small balcony room service the main street modern hotel harbour view mini bar separate shower upon check good size new zealand king bed per night fantastic location
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4 - 9 of 638 reviews
Reviewed 26 January 2021 via mobile

Great place to stay, room was really clean and a good size. Only fault was an a slightly dodgy iron.

Beds are really comfy

Service was fantastic.

Great location to be able to walk in town and easy access to restraunts

Date of stay: January 2021
Trip type: Travelled on business
1  Thank arrong504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2021

Stayed here one night on a work trip. At first I thought "wow"- friendly check in, got a welcome drink offered and parking (once you find it- it's at the back of the building) conveniently just off reception. Room also looked super spacious and clean at first but unfortunately, the property lacks where it matters most: The bed. The mattress felt super soft and floppy and was totally worn out which made it really hard to sleep. Other amenities were fine but shower just one of those simple old fashioned shower cabins rather than a nice walk in rain shower or anything like that. No views at all either but at least a functioning air con unit which isn't a given in New Zealand. All in all I found the rate of $250 a night a total rip off for what was offered, in many more civilized places you'd get a Hyatt or Hilton for that amount of money. Luckily, my work place paid bu I certainly wouldn't come back if I had to pay myself.

Room tip: Most rooms do not have any sea views unless you pay extra for the privilege.
Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank sydneyberlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2020

This place gets five stars without hesitation because they’ve got it.
During a nightmare work stint at a Queenstown hotel in 1990 I nevertheless gained crucial advice from the Australian food and beverage manager as regards client complaints – you don’t take it personally, you take it professionally. Find a solution and you win.
Fast forward to October 2020 and a weekend at this hotel for our anniversary and a birthday. We chose this place as it looked the best around and they were happy to work with us. We accepted a deal of swapping between their best room and their next best room. We never found out until we were there about the train track outside their best room but that doesn’t matter given what happened – I only mention that for context.
We had to lose that noise – the glazing wasn’t enough. We shouldn’t have had a show of moving because the hotel was fully booked but there are those who will help you regardless – Fraser and Claire on the front desk.
I don't know what he did but Fraser heard us out and, without batting an eyelid, he showed us a room three floors higher on the other side, shifted us there and then offered a complimentary breakfast for the next morning. We wouldn’t have to shift again. Later on he called us to say the room was ready and had our luggage put there.
We would ask for this room next time.
Claire checked us in and out and looked after us in other ways. Not a problem. Very well presented and happy to help.
This was the height of service and professionalism in a quiet, understated manner – probably what you’d find in the heart of London. I don’t know how they find or train their staff but what we saw was first class. Because the room was suddenly right so was everything else.
All the staff were very good but these two made it happen for us. I myself own a tourism business but I learned things here. Most interesting.
Five stars.
Very bloody well done and thank you.

Andrew and Jan
Auckland

Date of stay: October 2020
    • Sleep Quality
    • Service
Thank Storyteller819982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2020 via mobile

We stayed in an Executive Room as all the Family Rooms were booked. The hotel said they would put in a rollaway bed for our 8 year old but it was a proper single bed. Ours was a superking so that says something about the size of the room! It was very spacious with a couch and a desk as well. The bathroom was huge with a large shower and a spa bath. The balcony was also spacious with seating. The decor was modern and fresh.
The hotel is easy walking distance to numerous cafes and restaurants and a ten minute drive to the Mount. The staff were very friendly and welcoming. We got the Staycation package which included free secure underground parking and free cooked breakfast each morning. The hotel doesn't have a restaurant so the food is delivered in-room on well organized trays. The food was hot and very good. There is a mini kitchen in the room, and good tea and coffee making facilities.
We couldn't fault our stay and would definitely return.

Date of stay: September 2020
Trip type: Travelled with family
Thank JulieOO_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2020

Nice modern hotel with easy access through back undercover parking which is clearly explained. Friendly staff, no problems here. Near to main shops in Tauranga and just 10mins drive to Mount Maunganui beach. Reasonably priced.

Date of stay: May 2020
    • Value
    • Rooms
    • Service
Thank rachgasston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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