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“Food good, Reception very unfriendly” 3 of 5 bubbles
Review of Phil's Place

Phil's Place
Ranked #43 of 372 Restaurants in Tauranga
Certificate of Excellence
Price range: US$10 - US$30
Cuisines: Seafood, European, Soups, New Zealand
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Groups, Local cuisine, Romantic, Bar Scene, Business meetings, View, Child-friendly
Dining options: Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Street Parking, Television, Waitstaff, Wheelchair Accessible
Description: Open 7 days a week from 11.30 Am and serving food all day. We are located right on the waters edge at the Tauranga Bridge Marina. Large menus to suit all ages and we do have children"s portions available. Friendly staff in a wonderful ambiance. Delicious food and affordable prices.No surcharge on public holidays. Closed Christmas Day , 26th and 27th December.
Swiss Alps, Switzerland
Level Contributor
126 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“Food good, Reception very unfriendly”
3 of 5 bubbles Reviewed 16 February 2017

Bonnie Zinsli at the reception was in a bad mood, she dind't say "Welcome" nor "Hello" to us, when we entered the Restaurant, just showed us the table without a word. Not a good start, and absolutely not the way to do it! That's why I give only an "Average" in my rating. Sophia Roussos served us with a smile, thanks.
The Mussels were wonderful cooked. The winelist could be better, we missed some top wines from New Zealand.

  • Visited February 2017
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank XyBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoatPhilsPlace, Owner at Phil's Place, responded to this review, 17 February 2017
Dear Barbara
Thank you for you comments.
We apologise for any of our staff not welcoming you as usually everyone is great.
I will however look into this.
Many thanks
Jo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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209 reviews from our community

Visitor rating
    103
    57
    29
    13
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Japanese first
  • Any
English first
Hobart, Tasmania, Australia
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“MIA - Missing In Action”
1 of 5 bubbles Reviewed 14 February 2017

Sent an email to make a booking for Valentine's Day dinner and got no response. Thanks for the lack of customer service. Had an enjoyable dinner elsewhere. Maybe this correlates to Mr Rudd not being able to hold his spot in the band - missing in action when contacted.

  • Visited February 2017
    • 1 of 5 bubbles
      Service
Helpful?
Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoatPhilsPlace, Public Relations Manager at Phil's Place, responded to this review, 17 February 2017
Hi there
We were fully booked days before Valentines Day and the reason your email wasn't answered was that we never received it.
I have also checked my spam folder and there is nothing there.
We always answer our emails.
Many thanks
Jo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
109 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Ho Hum”
3 of 5 bubbles Reviewed 12 February 2017 via mobile

Had great expectation of Phil's Place but it was underwhelming. The wait staff seemed bored. The meals for the group were served well over an hour after we were seated. The actual meals ranged from mediocre to pretty good. Some were more impressive than others in presentation and taste. There were certainly no 'that was fantastic' comments.

Visited February 2017
Helpful?
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taumarunui, New Zealand
Level Contributor
26 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Lovely spot”
4 of 5 bubbles Reviewed 6 February 2017 via mobile

Good lunch good service and a fabulous spot. What more could you ask for. Seafood chowder calamari and lamb tapa. We loved it! Kahurangi Rose to wash it all down with

Visited February 2017
Helpful?
Thank PamBick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Not so good for vegetarians”
2 of 5 bubbles Reviewed 4 February 2017 via mobile

Have only a couple of options for vegetarians/vegans in the mains, and those are not that good. Coconut-lentil fritters were too dry while pasta was too cheesy. It was a disappointing experience.

Visited February 2017
Helpful?
Thank ENVEBUZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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