On my previous review some 2 years ago, I rated this lovely restaurant the best in New Zealand.
So I booked it for my wife birthday the 17January, for 18:00. We planned for an awesome evening because it was the 1st time in 20 years we had our children together for my wife's birthday. I had asked for a table with a view. It was a hot summers day, accompanied by a fairy strong wind.
We were seated right next to the windows, which were kindly standing wide open when we arrived. With the sun starting to prepare for setting, and it was shining directly into our eyes with a strong white glare, and the wind was blowing everything off the table. So we asked for the Windows to be closed. The glare was dimmed a bit, and the wind was contained. Not long, and we all started to begin overheating and claustrophobia started to rule.
We placed our orders and escaped outside to breathe. Our food arrived, so back in we go. It's is so hot in the restaurant, that all I wanted to do is get out. After a while, my wife noted an emergency exit door near to us that is shut. She asked for this door to be opened, and everything changed as a gentle cool breeze made its way through the restaurant. Unfortunately by now we rushed down our food to get out, and our plates were almost empty.
Well, it was one of those days you know the restaurant serves good food, but we did not care what is being served...we want out. Why this lovely restaurant does not invest in blinds or shades you can pull down to block the sun is so strange. And why no air conditioning? Small little detail like this will make a huge difference to a customers dining experience.
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