Service is prompt and polite, the smallest of issues are dealt with professionally .
The room was impeccably clean and the shower gives a back massage.
Any items left behind by mistake are taken care of.
I would happily stay here again if I need to return to Tauranga.
We liked this place. It was clean and comfy. We even had a separate bedroom. It did take a while for the AC to cool the bedroom off so we got a fan from Sam. This guy is so wonderful and he works so hard. He works 14 days straight then gets one off. He mans the front desk all day then the phones forward to his phone after the front desk closes. Give this man a raise! He even helped us with our bags since the lift wasn't working.
There were so many breaches of security. The heater in the room didn’t work, the tap in the sink in the bedroom was on a complete swivel, the neighbour's heater or whatever it was upstairs, was so loud our sleep was constantly being interrupted. The window security stay and the window lock didn’t work and the door itself, if shaken would open on its own. The security chain on the main door was broken and detached and as a result you couldn’t secure the door. The water from the shower began to overflow into the bathroom. The heater in the bathroom did not work and the extractor fan in the bathroom did not work and was full of dust.
I reported all these issues to the receptionist who apparently knew about these them, saying she had reported them previously but nothing happened to restore or repair them…..not really a good situation to be conveying to guests. I attempted to fix the tap in the bedroom but it would only be a short term fix as I couldn’t screw the holding nut under the sink with no equipment. Question is why were we put into this room knowing there were these issues with it?
My wife and I were so cold in the room, the bed was so cold….no electric blankets, we came away from your City Suites with a cold for me and bronchitis affecting my wife.
The room itself was clean and tidy, apart from the carpet which was stained. However, the underground car park smelt badly of rotting vegetables.
The receptionist offered us another room but being seniors and we had so quite a bit of gear it would have been a long arduous job, relocating.
We cannot recommend City Suites based on the poor performance of rooms and lack of attendance to rectify the problems. We contacted them again after we returned home and had to send three emails to even receive an acknowledgement from them.
The check-in process was very quick, the receptionist knew we were arriving and everything was ready to go. An absolutely beautiful apartment which exceeded my expectations totally, I was blown away. The apartment was sparkling clean, had lovely décor throughout, it was just a very pleasant way to spend a night. The apartment is central located with just a quick walk to the centre of Tauranga shopping district. This apartment comes highly recommended.
Good location and parking but that’s where the positives end. The carpet was stained and worn throughout, the bathroom fan was spitting dust that looked like it had been resident in the fan since the 80s. Dirt and grime on the blinds, and very worn and dated furniture.
It was not what we thought it would be from the photos in advertisements unfortunately.
