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Gloria N
Hamilton, New Zealand

Never again

Review of City Suites
2.0 of 5 bubblesReviewed 2 Nov 2023
There were so many breaches of security. The heater in the room didn’t work, the tap in the sink in the bedroom was on a complete swivel, the neighbour's heater or whatever it was upstairs, was so loud our sleep was constantly being interrupted. The window security stay and the window lock didn’t work and the door itself, if shaken would open on its own. The security chain on the main door was broken and detached and as a result you couldn’t secure the door. The water from the shower began to overflow into the bathroom. The heater in the bathroom did not work and the extractor fan in the bathroom did not work and was full of dust.

I reported all these issues to the receptionist who apparently knew about these them, saying she had reported them previously but nothing happened to restore or repair them…..not really a good situation to be conveying to guests. I attempted to fix the tap in the bedroom but it would only be a short term fix as I couldn’t screw the holding nut under the sink with no equipment. Question is why were we put into this room knowing there were these issues with it?

My wife and I were so cold in the room, the bed was so cold….no electric blankets, we came away from your City Suites with a cold for me and bronchitis affecting my wife.

The room itself was clean and tidy, apart from the carpet which was stained. However, the underground car park smelt badly of rotting vegetables.

The receptionist offered us another room but being seniors and we had so quite a bit of gear it would have been a long arduous job, relocating.

We cannot recommend City Suites based on the poor performance of rooms and lack of attendance to rectify the problems. We contacted them again after we returned home and had to send three emails to even receive an acknowledgement from them.

Date of stay: September 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviews (383)
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8 - 13 of 383 reviews
Reviewed 14 October 2023

The check-in process was very quick, the receptionist knew we were arriving and everything was ready to go. An absolutely beautiful apartment which exceeded my expectations totally, I was blown away. The apartment was sparkling clean, had lovely décor throughout, it was just a very pleasant way to spend a night. The apartment is central located with just a quick walk to the centre of Tauranga shopping district. This apartment comes highly recommended.

Room tip: A coffee machine is provided with complementary capsules, instructions are also there, which is really helpful.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Wander66710588751
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2023

Good location and parking but that’s where the positives end. The carpet was stained and worn throughout, the bathroom fan was spitting dust that looked like it had been resident in the fan since the 80s. Dirt and grime on the blinds, and very worn and dated furniture.
It was not what we thought it would be from the photos in advertisements unfortunately.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank LozzaH94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2021

My husband and I were in Tauranga one night, for work. Just needed somewhere to sleep. We were delighted by the Service, the lockup parking, the large room with it's huge comfortable bed, the cleanliness of the entire suite with it's perfect balcony and the cleanliness. My husband's breakfast poached eggs were over-cooked but that was nothing compared to all the up-sides. My own eggs were perfectly scrambled :-)

Totally affordable, real value for money. Centrally located for all needs retail and dining.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LiaTowns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2020

I was in town for couple of meetings. The hotel is located at a nice spot, not too far from the waterfront. Rooms are decent sized and a bit old but tidy. Had everything you need. Service was great! Special shout to Monty on the front desk. Keep up the good work.

Date of stay: November 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank 632ojasm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2020

Thank u monty enjoyed the stay really nice facility warm and comfortable had good parking to really good customer service thank u very much will be back next time i visit tauranga highly recommended thanks

Date of stay: August 2020
Trip type: Travelled with family
Thank Zeb_keepa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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