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All reviews private mineral pool outskirts of town across the road lady at reception long drive location is great would stay here again kitchen dishwasher unit motel lake bath luxury hosts
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4 - 9 of 113 reviews
Reviewed 10 May 2023

A nice family run resort with spacious rooms that provide everything you need. Fridge & freezer, dishwasher, stovetop, microwave. The private hot tubs in each room are a big perk. They fill up fast and it's easy to manage the temperature. What a luxury to have your very own refillable hot pool! The hotel is a little bit on the outskirts of town, but the driving is easy and parking is plentiful. It was very quiet and comfortable and I would stay here again.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Eleven R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2023 via mobile

Excellent stay at this lovely place.
The bed was eclxceptionally comfortable. The rooms and kitchen are lovely and nicely set up, nice touches around the place with flowers, towels presented lovely etc. Lovely staff
The private spa pool was a lovely bonus.
Highly recommended will be staying there again when in taupo next.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank FarAway11439335432
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2023 via mobile

Our Travel Agent booked us into the Phoenix Resort as we had to cancel our stay in Napier due to the cyclone. This is not a resort, more like a motel. The lady at reception showed us to the room and where we could park. The room didn’t seem particularly clean so after she left I pulled back the covers to find that the bed hadn’t been changed and the room hadn’t been cleaned. The receptionist was very apologetic and after ringing the housekeeper said there had been a miscommunication and the room needed to be cleaned. We decided to walk into town and get some food whilst they did this.
The room is very basic and in need of a refurb. The shower cubicle is small and the water pressure kept dropping. Didn’t fancy using the “spa bath” which is in what looks like a wooden shed at the back of the room. Not very appealing! Walls are very thin so you need to hope for quiet neighbours. As our booking had to be made at short notice we had no choice but to stay here. I certainly wouldn’t choose to.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Karen697
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2023 via mobile

Room was well equipped and clean but it could really do with having some money spent on new floor coverings and freshening up the spa pool. Most expensive accommodation we have had in NZ and certainly nowhere near the best we have experienced.

Date of stay: January 2023
Trip type: Travelled with family
1  Thank MichaelTasman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2022 via mobile

We stayed here for 4 nights and had a great time. The owner was very welcoming and helpful , giving us suggestions of what to do in the rain. The room was clean , and well equipped. We did not use the thermal bath that came with the room. The shower in the bathroom was powerful and well equipped. There was free parking at the property.
Just across the road and past a hotel is the lake with loads of walks and cycle ways, you can walk into town from here , its about 15 minutes. Food can be delivered to the room. Great base to explore the lake taupe area

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Silverpensioners
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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