Owner deducted extra money from my account after checkout making false statements, I don't recommend this place, you will end-up paying more than they say upfront, avoid this place so you don't get a bad experience.More
- Free Wifi
- Free parking
Owner deducted extra money from my account after checkout making false statements, I don't recommend this place, you will end-up paying more than they say upfront, avoid this place so you don't get a bad experience.MoreShow less
Good afternoon Gursharan,
This is standard procedure when items are missing from rooms on departure.
We have emailed you.
Kind regards, Chloe
Room was very nice and was very comfortable. Was great having a seating space outside the room with a grass view and comfortable chair.
Room and bathroom were very clean.
Had breakfast at the hotel one morning. Took a very long time to be served and wasn’t worth waiting for the next day.
Service in the bar and reception was good.
Thank you for taking the time to place a review with us, we are pleased to know you enjoyed your room and were comfortable.
All feedback is important to us, it helps us improve what we have to offer.
Arrived on Saturday with a group of friends and was met by a rude indian woman on reception. Soured my day. Had I had not prepaid 1k I would have taken my business elsewhere. Lots of others options to stay in Taupo. Recommend you stay somewhere else. Never staying here again.
We do apologise that you felt this way. This is one of our receptionist who we value very much. She may have been caught slightly off guard when you arrived for check in at 9.30am whilst we were processing our check outs from the previous night. To my knowledge you were all checked in and into your rooms ready to relax for the day/night with no delay.
The room was clean, tidy and warm. The reception staff were friendly and welcoming even though we turned up late without a booking. They were happy to inform us about the area and what the hotel had to offer. The bonus was the farmers and craft market that was on the reserve outside the front on the Sunday as we left.
We are glad to know you enjoyed your stay, the Farmers & Craft Market has been a great hit with our guests.
We look forward to having you again in the future.
Mixed feelings about Suncourt- a 3.5 on an extended rating scale. Arrival went smoothly, we had a two bedroom garden unit overlooking the children's playground and a carpark. The front units overlooking the lake are clearly the pick, not sure why I didn't choose one of those, price I suspect. I clearly didn't look closely enough at the website as the rooms have a microwave only in the kitchen, no other cooking facilities, presumably as they are encouraging you to eat at the on-site bistro. We ended up having takeaways both nights so no problem there. Would probably have tried the bistro if there was an in-house discount or similar as enticement. The room itself was fine, bed in the adult bedroom very comfortable, that's a plus. Couches old and a cigarette burn on the arm of one, which was a surprise. Overall it suited our purpose well but probably would not stay again, there are plenty of places to choose from in Taupo and even in school holidays most places had vacancies.
Thank you for placing a review with us, we appreciate it.
We spent two nights at the Suncourt Hotel. Our room was spacious and very comfortable. The location is perfect as it is opposite the lake and only a short walk into town. The staff were all very helpful and friendly. A very minor negative was that we had no toilet paper or milk on the second day of our stay, this was quickly sorted out by the staff. The main window in our room had black out curtains but right opposite the bed was a small window with a useless blind that did not keep any light out. This is not a major, just annoying.
Thank you so much for taking the time to share your experience at Suncourt Hotel.
We are very glad you enjoyed your stay here and appreciate your feedback.