Although the room description says airconditioned this only applies to the downstairs half of the room. It was too hot to sleap upstairs in the double bed so we ended downstairs in the single beds. Couldnkt have windows open due to bugs. Room clean and tidy, close to town.
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We are reasonably well travelled and look for 3 main things in a motel, location, cleanliness and friendly helpful staff. This place had 2 of the 3, the staff did the bare minimum at check in certainly nothing beyond that such as ideas what to do where to eat etc. Given key advise room was around the corner as was our car park at that was it. There were also a couple of issues with the room had trouble closing and locking the door and the shower didn't work properly both these were reported to Management.
Good location clean enough but they need to tidy up their customer service.
This was our first break away from Auckland since lockdown and the staff at the chalet really looked after us! It's crazy we felt like we were in a hotel in the Swiss alps with the epic view over Lake Taupo and those mountains. But just a couple of minutes away and we were loving the buzz of this awesome town. We had the cosiest night sleep and waking up to our view was insane... just the getaway we needed. Both receptionists gave us some great recommendations on things to do so we kept busy with local knowledge. Thank you we had a great time and we are now considering moving here!
We stayed in one of the studios which was perfect for me and my young son. The place was really tidy and just what we needed for a short stay in Taupo. Also was near the lake and easy to find! Bed was super comfortable and there was a handy little kitchen in the video.
Great location, so close to restaurants which was in walking distance and also right opposite the lake. We had balconies directly opposite the lake so wonderful views. Accommodation was clean and serviced daily. Checkin was smooth and quick. Beds were so comfortable - we had a king bed which we absolutely loved. Only negative is stairs to upstairs were steep and bathroom was downstairs. Couldnt fault anything else at this location. Parking was close to our room however parking was tight onsite, however you could park on the street right in front of the premises. Pool and spa were great for the kids also.
The location of this hotel to the town is great, plus it pretty much overlooks Lake Taupo, which is a massive bonus.
The rooms are large, clean, well decorated, have all the amenities you need during your stay. Whilst a basic/standard hotel I would say it is good value for money.
The only small criticism is that it’s looking a little tired in places, especially outside, the pool area and drive ways.
I think if the owner spent some money decorating the outside, perhaps updating some things then this hotel would be a little gem overlooking this beautiful lake.
Would I stay again.....”Sure why not”.
