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Kay H

Not worth the price

2.0 of 5 bubblesReviewed 17 Nov 2023via mobile
The internet photos looked great but when we arrived in the room, the smell was awful. Either the place is musty from a leak (there was also a puddle of water on the upstairs bathroom to greet me), or someone had been smoking something. The crumbling and broken balcony next door suggests the water theory. Beds comfortable. Location convenient. Everything else tidy.
Date of stay: November 2023
Room Tip: If you stay here, go for a room with an even number - nicer fronts and views. Cars parked out...
Trip type: Travelled with friends
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1 - 6 of 130 reviews
Reviewed 13 January 2023

Disgusting and not worth $530 a night...do not pay over $250 max
The minute we arrived we were treated with terrible service. The reception area stinks of old cigarette smoke, i was greeted by a tiny dog that barked and growled at me.
The manager was completely rude and not welcoming at all, we arrived and someone was in our carpark so we parked next to it and she was over to us immediately to tell us off as if it was our fault.
We walked into the apartment and it was old, worn and filthy.
The sheets were dirty, the spare blankets stink and were filthy with brown stains, there was hair in the basin, ripped wall paper, all the cutlery and plates were filthy, outdoor table and chairs stained and rusty, stains on the indoor table and chairs, bench top filthy, the very tiny swimming pool had a dead bird that had not been removed the list goes on.
The place was so dirty we had to go and ask for a vacuum to clean it ourselves as the apartments have no cleaning gear in there, she then told my husband off for parking in carpark number one when it was just so he could stop and talk to her after being to the supermarket.

I approached the manager to express my concerns and was basically told it is a 4.5 star and that's what you get, she was not interested in helping me out at all.

I told her we did not need the portacot that was left taking up space and could it be collected from our room to be told she can not carry it, there is no one there to help and if we want it out my husband should go and take it to her (in the torrential rain).

We then went and asked if we could leave early due to not being happy, having had a very long trip from up north we do not wish to stay in a apartment that is not what it is advertised as and she was not willing to help.
The neighbours next to us felt exactly the same way with the state of their apartment.
The Washing machine and drier don’t even work properly.
Our daily service consisted of someone changing our bath mat and rubbish bin, no vacuum,
no new towels, no wiping anything down, no new soaps, no vacuum nothing.
The place is full of old leaves and they get blown inside everytime you open the door surely part of a service is to vacuum them up and if not then each apartment should be fitted with its own vacuum so guests can do their own cleaning.

There is no way this apartment should be priced at $530 a night, it is nowhere near worth it and even after the stay when we approached the owner and manager the replying was terrible, they didnt care at all and tried to say there was no evidence of any of our issues.
DONT stay here...thats my advice

Room tip: Tip - Don't book here
Date of stay: January 2023
    • Value
    • Location
    • Service
Thank Cindy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2021

I have just seen a review by Justplanemad and everything they said I agree with except
1. There are two carports for each property, only one is numbered though
2. For what you pay the kitchen is fine, if you're cooking cordon posh, not the place
3. Having more than one place to sit in the lounge was appreciated. I've stayed in places that are bigger with only one couch, no other chair
4. The extractor fans are loud, so we used the other light and left the windows open
5. The upstairs TV is fuzzy but was a surprise and we did watch a movie on it.
6. Its an easy flat amble to town along the lakefront
7. There are many restaurants close by, the pub around the corner has a lovely garden bar,does excellent cocktails and ok pub food
8. We thought one bedroom two bathroom was a real bonus and the sunny bedroom, French doors and balcony, again lovely.

We like space and at 70 m2 it's way bigger than a motel unit. It's not super flash and the downstairs space is tight for two couples if the 2nd bedroom was unlocked.

However you would have a bathroom each and some privacy the way it's laid out.

If you like to get out to do things and eat, then this is great value for money.

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank kiwitravelfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2020 via mobile

One night stay here at Voyager Apartments. Got a very sharp last minute price via the website. I was looking forward to a stay in what was pictured to be a lovely spacious apartment.

Parking is directly outside the unit, not sure what you would do if there were two families staying as there is only one car park allocated per unit. Would probably have to park on the road I guess.

Down stairs is a room that houses a couch, easy chair, TV, 4 seater Table and Chairs and a small Kitchenette. To call it a kitchen would be a stretch. You could cook a meal, but it's not a full sized kitchen. Small Bar Fridge, small oven and dish draw. Under the stairs is a combined washer/drier unit. I took the chance after several days on the road. Not matter what I tried, clothes always came out smelling funny. Sent them through several times with always the same result.

Behind a locked door was what I assumed is a second bedroom. I had only booked a one bedroomed apartment so that was all good. There is also a small bathroom with a toilet and shower. Upstairs is a large bedroom with french doors out to a wonderful balcony, and bi fold doors into a bathroom with a large spa bath and a toilet. Spa bath had a shower head attached to the tub, but for a proper shower you have to go downstairs. King Sized bed with a small TV wall mounted by the wardrobe.

The Good:

Great Location, close enough to the lake, but without the road noise that comes with being on Lake Tce. Short driving distance to town.

Good Linen, sheets and towels ect.

Very clean and tidy

Friendly staff

Small swimming pool which is a delight.

The Bad:

The extractor fans in both bathrooms are SO DAMN NOISEY. Cannot hear yourself think. A spa bath with a horrendous whiring extractor fan was in no way relaxing. Could even hear it over the noise of the shower.

There is a window high up above the stair well, which is near enough facing east. No blind or anything over this which let in SOO much light into the bedroom early.

Wallpaper throughout the apartment was peeling and needs attention.

TV in bedroom was super fuzzy and nearly unwatchable.

It just feels dated and tired. It is in need of some love and care.

Would stay again if I could get a similar price, but I certainly dont feel it would represent very good value for money if I had paid the full rate. There are far better places in Taupo that offer value for money.

If you can get a sharp price though, Voyager is a good place to rest your head for the night.

Date of stay: December 2020
Trip type: Travelled solo
Thank JustPlaneMad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2019

Good points were the office staff were friendly and efficient upon our arrival and our apartment was clean and spacious. The not so good included the joint bathroom with the kids always locking our door into it and forgetting to unlock it and the shower leaked onto the floor from a broken seal. The upstairs smelt a bit musty. The real disappointment was the kitchen. There were only two hobs and they had one temperature - extremely hot, making cooking on them a challenge. The other thing for an apartment of this size where people stay for some time is the size of the fridge - only a mini bar type thing. Dishwasher was close to useless.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank explorers4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2019 via mobile

Another 3 days at these great apartments. Always clean and well appointed with a large bedroom and kingsize bed upstairs with spa bath and a smaller bedroom downstairs with two single beds in it. A comfy lounge/kitchen downstairs with parking outside the unit.

Date of stay: December 2019
Trip type: Travelled with friends
2  Thank easylacer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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