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All reviews sauna and steam room lake taupo one bedroom apartment full kitchen an upgrade new zealand the ground floor hot springs spa pool bistro lago
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Reviewed 11 October 2014

Stayed here for 4 days in early October. Rooms and amenities as in the past, very good. The only thing letting this Hilton down was the rather unprofessional manner of the staff in the restaurant and bar on a couple of occasions. Not quite what you expect from the Hilton. Staff need to be aware when they are in the public areas they need to be professional 100% of the time. Still enjoyed our stay and will be back.

Date of stay: October 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank edgeNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 13 October 2014

Dear edgeNZ,

I really appreciate you taking the time to post feedback about your recent stay with and it is great to hear that your room and amenities were good. I will be passing your feedback on to our Food and Beverage Manager so that he can talk with his team about professional behaviour and assure you that this is not our usual standard of service. I do hope that we will have the pleasure of welcoming you back again soon.

Kind regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 8 October 2014

We only spent one night at beautiful Lake Taupo but it ended up being one of the best stops on our trip. I made a late reservation at the Hilton Lake Taupo and requested an upgraded room. What we received exceeded our expectations. Our room was on the 2nd floor of the old section of the hotel but our views were sweeping of the lake, the mountains and the volcano. It had a door that opened out onto our own private verandah and had we had more time there, I can easily say that spending some time out there with a glass of wine would definitely be on the agenda. The bath was contemporary and even had heated floors. Since we arrived after 7pm, once we unpacked we made our way down to dinner at the hotel restaurant. Turns out, one of the best chefs in New Zealand works there and our dinner was testament to that - simply outstanding. Everything about our stay at the Hilton Lake Taupo was exceptional - the room, the food, the staff - you will not go wrong if you decide to stay here.

Date of stay: October 2014
Trip type: Travelled as a couple
1  Thank Krystalyze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 13 October 2014

Dear Krystalyze,

It is absolutely fantastic to hear that you enjoyed your recent stay with us and I really appreciate you taking the time to comment about it on TripAdvisor. I am delighted to hear that you found the team and hotel facilities to be exceptional and we hope to see you back again soon.

Kind regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 7 October 2014 via mobile

I stayed here alone, for a treat!! It didn't disappoint. Beautiful clean room!! The whole hotel area is lovely. Just wish I could have stayed longer to experience the pool area. In room dining was also fantastic, and quickly delivered. I can't wait to return!!

Date of stay: October 2014
Trip type: Travelled solo
Thank JEM1z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 13 October 2014

Dear Jem1z,

It is wonderful to hear that you enjoyed your recent stay with us and thank you for taking the time to post about it on TripAdvisor. We look forward to welcoming you back again soon.

Kind regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 7 October 2014

The Hilton in Taupo is a wonderful experience . There are amazing views from everywhere. Our room was facing the garden and had a verandah but the front rooms obviously had magnificent views to the snow covered mountains. The staff were all so helpful from the reception to the room. Nothing was too much trouble. I rang before we arrived to see if my friend and I could have rooms side by side, they gave us a room with connecting doors which was fantastic. We were close to the pool and spa as well as the gym. Even though the weather was cold, the pool and spa were warm. The gym appeared adequate but I didn't use it. Someone came out of the sauna while we were in the spa and they said it was fabulous. We had an issue with the air conditioning, the maintenance man was called immediately and the situation was remedied. We ate at the Bistro Lago one evening while there. The food was amazing and between us we chose two starters and a main and asked them to be brought out all together, this was no problem and we enjoyed a delicious first rate meal. Our overall experience at the Hilton Taupo was fantastic.

Date of stay: September 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jo C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 13 October 2014

Dear Jo C,

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us and that you enjoyed all aspects of your time with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

Kind regards,
Ryan Mikkelson
Hotel Manager

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Reviewed 3 October 2014

Our second 2 nights stay at this hotel and again didn't let us down. Great facilities, spa, quiet rooms and attentive staff. They even heat up our dinner (leftovers) in their microwave in the restaurant (since the room didn't have one) saving us from throwing it away and getting something else.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 266nileshp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this reviewResponded 13 October 2014

Dear 266nileshp,

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon.

Kind regards,
Ryan Mikkelson
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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