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All reviews room was clean motel unit lake spa cbd
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3 - 8 of 394 reviews
Reviewed 23 March 2021

We have stayed at this motel before and as returning patrons we were not disappointed. Super clean, comfortable with full amenities to make the stay so pleasing. The downside is that there are no blinds/nets on the windows that look out on to entrance way and you do feel exposed before nightfall. Would suggest to owners that should be rectified. Keys to rooms are difficult to use. Couple next to us were knocking on our door at 9pm to ask us to help get them into their unit. Keep it simple is what I think!
Shame to read of other travellers having concerns over Covid refunds. Not good for public relations.

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
2  Thank Judith D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 March 2021

Have stayed at the Acapulco before, and have enjoyed our stay once again.
Very central to the CBD, the motel is comfortable, and provides all the comforts you need.
The buffet breakfast is great, and caters for all tastes.

Date of stay: March 2021
    • Cleanliness
    • Service
Thank N3908HSDavid_B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 January 2021

We booked into Acapulco Motel for weekend in April 2020, due to Covid we were not able to go, this was non refundable but other motels refunded or offered credits. This motel flatly refused. We feel this is bad business. We visit Taupo regularly but will never stay here.

Date of stay: April 2020
Trip type: Travelled as a couple
Thank wendygT6543XA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 December 2020

Our family had a very comfortable stay in the 2 bedroom spa room.
The room was clean, beds were comfortable and it was extra nice to have the private spa in the courtyard where you could relax in the evening.

Date of stay: December 2020
    • Location
    • Rooms
    • Service
Thank twennyseven27
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 October 2020 via mobile

Definitely do not stay here - customer service is a 0 out of 10. Booked in here a few months back for a family of four , which we were all very excited for.

Paid in full ($300+) but due to COVID Volatility had to cancel the booking at least 3 months prior to the stay date. This was a “non refundable” booking which we had only found out after payment , so we were refused a Refund due to this being the owners policy.

We were then emailed and told that we had been tentatively Re-booked in again for October the 31st ( not a suitable date at all for us ) which we told them that this wouldn’t work out due to work commitments and not being able to get work off for this date that seemed to only suit them. Informed them of this fact via email. (Multiple emails back and forth requesting our money back) it’s just the morally and ethically right thing to do - we physically couldn’t stay and had paid for a room upfront , money that they have decided to hold on to.

They then rung my wife today to see where we were / if we were going to stay there the night. No information passed on to anyone of this matter. I then rung them back and asked where our money was / had gone to. We don’t know was the reply. Asked to please speak to the owner about a refund. Was told this wasn’t at all possible. Asked for ANYONES number to help resolve the issue. None given.

Moving forward , we will never book or stay here again and will actively recommend to others if they go to Taupo to avoid staying at the Acapulco Motor Inn.

Date of stay: October 2020
Trip type: Travelled with family
Thank Dontstayatacapulco
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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