Our family had a very comfortable stay in the 2 bedroom spa room.
The room was clean, beds were comfortable and it was extra nice to have the private spa in the courtyard where you could relax in the evening.
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Definitely do not stay here - customer service is a 0 out of 10. Booked in here a few months back for a family of four , which we were all very excited for.
Paid in full ($300+) but due to COVID Volatility had to cancel the booking at least 3 months prior to the stay date. This was a “non refundable” booking which we had only found out after payment , so we were refused a Refund due to this being the owners policy.
We were then emailed and told that we had been tentatively Re-booked in again for October the 31st ( not a suitable date at all for us ) which we told them that this wouldn’t work out due to work commitments and not being able to get work off for this date that seemed to only suit them. Informed them of this fact via email. (Multiple emails back and forth requesting our money back) it’s just the morally and ethically right thing to do - we physically couldn’t stay and had paid for a room upfront , money that they have decided to hold on to.
They then rung my wife today to see where we were / if we were going to stay there the night. No information passed on to anyone of this matter. I then rung them back and asked where our money was / had gone to. We don’t know was the reply. Asked to please speak to the owner about a refund. Was told this wasn’t at all possible. Asked for ANYONES number to help resolve the issue. None given.
Moving forward , we will never book or stay here again and will actively recommend to others if they go to Taupo to avoid staying at the Acapulco Motor Inn.
This motel is a real gem and good value for money. Great location right by the lake and short walk to town. We had a basic studio and everything was perfect. Clean. Little touches. Well maintained. Nice big towels. Great shower. The outside area very tidy clean and lovely plants. A step above the ordinary. Thanks for your hard work.
We used a Grab One voucher, because it included a cooked breakfast. Supposed to be a studio unit, but it was a separate bedroom which was a nice surprise. Very comfortable unit with everything we needed plus a few nice extras (like complementary biscuits to go with the cup of tea). On a nice day it would be an easy walk down to the Lake. Bit far for us to walk into the township for dinner, but only a 5 minute drive. Easy check-in with friendly staff. The cooked breakfast was delicious !!! Nice and hot (and buffet type breakfasts aren't always), with lots of choices. Only minus would be that the bed was pretty hard. Would definitely go back.
We stayed at the Acapulco Motor Inn a few days ago and cannot recommend the motel highly enough. Clean and spacious studio unit with a comfortable queen size bed. Quiet location, but an easy walk to town makes this motel an ideal place to. We highly recommend this motel and look forward to returning.
The Acapulco does not look inspiring from the road, a little dated but tidy. The room we had was a basic motel room it had a kitchenette with hot plates and microwave, good cutlery and china. The room was one of the cleanest we have been in and the bed was firm without being too hard. The sheets and towels were of the highest quality. The room had been renovated and the bathroom had a good vanity. Great place to stay at a very reasonable price. Only a 3 minute walk down the road to the lakeside.
