TRIED to go on a mountain bike trail but couldn't even get moving. Bike was broken and no replacements available/offered. Chain kept coming off, gears would randomly change and shocks on the front were redundant.
Manager (Ian??) wouldn't give a refund and told me if I broke the bike in any way I would be paying for it. Luckily my credit card wasn't charged but I can't understand why it's the clients fault for Rapid Sensations decision to buy crappy $80 bikes.
I would not recommend 'Rapid Sensations' as all they want to do is take your money then hope something goes wrong so they can charge you more! That and the other bad reviews - I can completely understand why people are let down by this company and the rude manager.
I would recommend Huka Cycles Taupo - Better quality bikes and much nicer staff who seem more experienced.
Travelled NZ - May-September, 2014
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