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“Disappointed ”
Review of Bistro Lago

Bistro Lago
Ranked #30 of 138 Restaurants in Taupo
Price range: $24 - $38
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Breakfast, After-hours, Delivery, Reservations
Description: From lake, land and ocean, our seasonal New Zealand a la carte lunch and dinner brings the region's best offerings to your plate. Located at the elegant Hilton Lake Taupo, boasting stunning lake views and guided by the expertise of celebrity Chef Gareth Stewart, Bistro Lago is a culinary experience not to be missed.
Reviewed 27 April 2024 via mobile

Unfortunately the food and service are very different from when we last visited. This used to be the most expensive restaurant in Taupo, but you got what you paid for, and it was excellent. Its still the most expensive, but the food is terrible. The fish was tasteless, and the beef cheek was like a piece of rubber. Although they tried hard, the service was painfully slow. Won't be back sorry.

Date of visit: April 2024
Thank marshy122
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (696)
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2 - 6 of 696 reviews

Reviewed 24 April 2024 via mobile

This was the worst restaurant I've eaten at. I've eaten at the Hilton in Sydney a few times and I'm very unclear why the Hilton brand is allowed at the Taupo Hilton? There is no comparison except for the prices....I've eaten better in a food hall ...

Nothing in the menu matches the actual food.... the starter was essentially carved up thick sour dough with sliced zucchini and store bought Parmesan ...stodgy

The burnt leek hearts was cold, slimy and watery... and sitting in a mess ...we sent it back

We both ordered the vongole with local clams....but there were no clams only mussels...they forgot to tell us ...I changed then to potato gnocchi (more on that below) ...my husband accepted the mussels....very salty, lukewarm and who puts pork sausage with mussels?

The gnocchi was so salty it was inedible ....I couldn't finish it....swimming in a disgusting mess ...

Both glasses of wine came in a small 200ml bottle ...like you would get at a club or budget airline...not from the Hilton...but either way Hilton prices.....

This restaurant is seriously ripping people off and the Hilton should be ashamed of themselves.... sadly the staff were lovely and attentive and trying to make the best of a situation outside of their control....don't go there

Date of visit: April 2024
Thank lizh015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2024

We celebrated our mother's 70th with a high tea. What excellent service, yummy food and a wonderful environment.

Very impressed with the food - plenty of it, beautifully presented and super tasty.

Thanks for such a lovely day!

Date of visit: March 2024
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Thank Kylie J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2024

Embarrassing to take our overseas visitor to! Over the years we have visited this restaurant and had experienced quality food. Sadly, not this time. The Maitre D saw me enter the restaurant, made eye contact however I was left waiting for him to approach me at the counter for I would guess 2-3 minutes, it felt like a long time! When we were seated, we noticed the table next door being served fish on a large platter - the juices from the platter was slopped over the pants of a lady sitting at the table, this went un-noticed by the guest with no effort made to clean up by wait staff. Our food was abysmal to say the least although, my hungry husband did eat the steak which he described as "average". I opted for two entrees - the beef entrée (beef tartare) looked like something the cat spewed up, presentation and taste horrendous, I could not eat it! The buratta entrée was one huge ball of cheese dumped on the plate with very poor presentation, could not taste smoked beetroot at all! Romaine heart salad was just tasteless but it was a nice fresh piece of food to crunch into! The whipped potatoes looked like they had been in oven for days with odd chunks of feta thrown on top! Service was not good - short staffed so can probably let that slide - even the Chef was serving tables. Complained about the food and the Maitre D said he would "speak to the chef" - come on, not entirely the chefs fault; he can see the presentation is just not up to a high standard! A discount was given but something needs to change; this really is an embarrassment especially for the number of international visitors that stay at the Hilton

Date of visit: April 2024
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2  Thank Getaway55519022410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2024

We booked High Tea for 4 on Sunday 3 March, rang two days out to confirm booking, also received a telephone call whilst we were traveling from Tauranga to confirm our attendance.
When we arrived we were greeted by the external windows covered in painters masking film, one of the reasons for booking was to enjoy the view of the lake.
Food was Ok, when asked if there was a discount for the lack of view, the response was a laugh, upon checking the bill we were over charged for the additional drinks.
Emailed them later that night following our return to Tauranga, still waiting on a response.
At no time prior to our visit were we advised your experience with be hampered due to building works.
Extremely poor customer service, will not recommend this location.

Date of visit: March 2024
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Thank John E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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