I booked in for a family celebration with 14 people. We were really well looked after - plenty of space, splendid service, bvery attentive, and our set menu was really nicely prepared and presented. I couldnt have expected any better.
Kia Ora Jagmax001,
Thank you for taking the time to post your review on TripAdvisor following your dining experience at Bistro Lago. I am delighted that you enjoyed your family celebration and the team cared for you at this time.
It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.
Kind Regards,
Bistro Lago
72 - 76 of 706 reviews
We have visited many times. Tonight was such a total disappointment. 3 large groups commanded all the space and yet the restaurant took our booking and seemed set to ruin our special evening. We were not alone others had booked and were equally appalled with a very dismal evening. Food was average also. Kitchen clearly stressed by numbers. Never again. We will miss this place. Even as a Hilton Honours member I’ll eat out in future.
Kia Ora Stewart,
Thank you for bringing this issue to our attention. Please accept our sincere apology for the service you experienced, I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance.
Please reach out to our Food and Beverage Manager at Bistro Lago via our restaurant contact details when you have a spare moment, and we will try our best to make this situation right for you.
Kind Regards,
Bistro Lago
We ate dinner here on a rainy cold Monday evening. The ambience was great with log fires warming the dining room.
Our food was delicious, beautifully presented, especially the side dish of brussel sprouts. We were well looked after by all the staff and ready to return for another dinner in a couple of days!
Kia Ora Mandy,
Thank you for taking the time to post your review on TripAdvisor following your dining experience at Bistro Lago. We are delighted that you enjoyed the ambiance, our food, presentation, and the team cared for you at this time.
It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.
Kind Regards,
Bistro Lago
Have not been disappointment since we come here every time we are in Taupo (which is at least once a year). Service is good and menu does change periodically.
This time though, the desserts had did not look as if a chef platted it - still tasted excellent though.
Kia Ora Agnes,
Thank you for taking the time to post your review on TripAdvisor following your dining experience at Bistro Lago. We are delighted that you enjoyed your dining experience, the team cared for you at this time, and that we have to opportunity to welcome you back each year.
It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.
Kind Regards,
Bistro Lago
From when we walked in we felt so welcomed. The service was nice from start to finish and the food was great too. Would recommend to anyone wanting a nice meal out, even customised drinks was delicious
Kia Ora Anna,
Thank you for taking the time to post your review on TripAdvisor following your dining experience at Bistro Lago. I am delighted that you enjoyed your dining experience and the team cared for you at this time.
It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.
Kind Regards,
Bistro Lago
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