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Great location in regards to being by the better eateries and bars in town. Staff were very friendly and helpful. Nice enough rooms but toilet roll holder remained broken on floor our entire stay. For $630 for a night this was more than I have paid for a hotel anywhere in the world I believe? So value for money it isn't. Wouldn't stay again.
Date of stay: January 2024
Trip type: Travelled as a couple
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this review
Responded 5 Jan 2024
Hi Meander371167
Thank you for your time to write this review and thank you for bringing this to our attention. Tha'ts great you enjoyed the hotel's location and staff, but we’re sorry to hear you thought the value for money was not great . I will pass this concern to our management team but please reach out to us directly at reservations@kingandqueen.co.nz if you would be willing to give us a chance to turn your experience around on a next visit. Regards, Rodrigo Martins - Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews anniversary suite across the road len lye centre restaurants and bars coastal walkway comfortable bed new zealand highly recommend this hotel sea view the location is perfect an upgrade stayed for one night daniel wing ozone gallery plymouth
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This was probably the best experinces I have had in a long time, all of the staff were amazing, they were welcoming and helpful, the location is great, close to stores and restaurant and the coastal walkway.
Date of stay: December 2023
Trip type: Travelled solo
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this reviewResponded 5 January 2024
Thank you susanf817! . We are so pleased that you enjoyed your stay with us and found our team and the hotel's location to your liking. We look forward to seeing you again!
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My recent stay at K&Q was outstanding. The rooms were impeccably clean, providing a comfortable and hygienic environment. The staff's kindness and attentiveness elevated the experience, making me feel truly welcomed. Overall, K&Q exceeded expectations, and I highly recommend it for a memorable and enjoyable stay.
Date of stay: December 2023
Trip type: Travelled with family
Value
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this reviewResponded 5 January 2024
Hi Roving25106624992
We're delighted that you enjoyed your stay with us and all that New Plymouth has to offer! We are very proud of our team and we love to hear that we made your stay even better. We hope to see you again soon.
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A lovely hotel right in the heart of New Plymouth. Comfortable beds and beautiful decor, with friendly inviting staff. It is well worth the money and loved our time there. In a world of mediocrity King and Queen stands head and shoulders over the competition.
Date of stay: December 2023
Trip type: Travelled as a couple
Value
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this reviewResponded 5 January 2024
Thank you for your review jamessX6491VJ! Thank you for appreciating all that we offer. It is great to hear that not only the facilities and amenities of our hotel but also our team could contribute to your satisfaction. We can wait to welcome back to the hotel soon!
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Best place to stay in New Plymouth. No competition. Have stayed many times and at previously at other places but K&Qs is our only place to stay now for the past 5 years. Great staff, prefect location, well priced.
Date of stay: December 2023
Trip type: Travelled with family
Value
Location
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this reviewResponded 24 December 2023
Hi Passenger55467129144,
You are amazing - your words mean the world to us, thank you so so much. We loved having you and your fantastic feedback is the best Christmas gift our team could have asked for. We wish you a very Merry Christmas and we hope to welcome you back soon.
Best wishes, The K&Q Family
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Fantastic. Above and beyond. I will write more when I have time. Thank you K&Q for taking such great care of me and making sure I left town debt free. Ha. That was so kind and decent to make payment to the medical entity without question. When I return I definitely be staying with you.
Date of stay: December 2023
Trip type: Travelled solo
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Rodrigo M, Guest Services / Front Office at King And Queen Hotel Suites, responded to this reviewResponded 24 December 2023
Dear Mike,
Thank you so much for your kind words. It's been an absolute pleasure to host you. You have us smiling and we are beyond happy that you enjoyed your stay with us. So nice knowing also that we could help with the medical center. Merry Christmas Mike! We hope that you are doing well and we can't wait to welcome you back one day.
Warm wishes, The K&Q Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC