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$119
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Lindsay B
Auckland, New Zealand

A lovely relaxing hotel. We will stay again.

4.0 of 5 bubblesReviewed 31 Dec 2023
Although some of the hotel is a little tired we found this a great place to stay. Workmen were in evidence so it likely they are doing some refurbishing. Staff a very friendly and the food in the Orangery Restaurant first class. A lovely bar area opens out on the the swimming pool and this is a great place to relax at the end of the day. The bed was comfy and the room was fine, very clean, although as previously stated a little tired.
Date of stay: December 2023
Room Tip: If you like beef the Orangery Restaurant is the place for you. Breakfasts are great as well.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (523)
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1 - 6 of 523 reviews
Reviewed 4 December 2023

A nice hotel with comfortable room but disappointing in the finer points: light switches poorly placed, very cramped toilet/shower and very limited TV channels (no TV One). Breakfast was a disaster - full hotel but only one staff member who was overwhelmed. On the plus side, reception staff were pleasant and plenty of parking.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Peter C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023

The location is not the best as it’s in a a business/retail area away from the seafront.
Room in need of a good clean! Cobwebs and ceiling fan with an accumulation of dust/dirt. Damaged walls and wallpaper, bedside lights in accessible and misaligned. We had booked an executive studio which for some reason came with hand rails in the shower?? After a long day travelling from Wellington it wasn’t what we expected. Bed was comfortable though.
Poor room but thankfully only for one night!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 473philk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2023

You cannot fault the service here. Just wonderful! If there was an 11 out of 10 on this platform then I'd give that to this team.
We had a wonderful evening event in their conference room too.
On the downside? The gym isn't really, umm, a gym - its a running machine. The rooms are clean but a little dated and its the only hotel in all the world which doesn't number the rooms by their floor number. Eg; Room 413 is on level 3 LOL. Would I stay here again? No but that is because I'm a 5 star kinda guy and this hotel is more a business class one - but they do that well ....incredibly so. Stay here :)

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Zane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2023

RACIAL DISCRIMINATION is alive and well at the Plymouth International. My family and I have just spent the last few nights at the Plymouth International and everything was fine until our dinner last night. We had a very unpleasant encounter with one of the owners (which we didn't know at the time). We ordered dinner in the hotels bar area and we ordered "Prawns" as one of our meals. When our food arrived, in front of the entire bar she questioned whether that was our dish (because it was $45 meal) for no reason at all apart from our outlook and the colour of our skin - BROWN. I guess we are not the type of people they want in their hotel. She not only questioned the waiter serving us but made an even bigger scene by questioning the lady behind the bar whether that meal was ours which of course she confirmed. It spoilt our whole night and our entire holiday. We travel a lot and am happy to say that this treatment is few and far between but sadly still exists. She offered no apology and instead sat at her table drinking her champagne with all her arrogance and carrying on as if we were privileged to be in her hotel. What a sad life you lead when you think its ok to treat people this way!! Definitely won't be back and ruin another holiday.

Date of stay: June 2023
Trip type: Travelled with family
2  Thank Departure23098279816
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darrin Muggeridge, Owner at Plymouth International, responded to this reviewResponded 13 July 2023

We were disappointed to read your comments posted online and hurt to think our actions were totally misinterpreted.
As hands-on owners of the hotel we like to observe and support our staff at all times and remember this particular evening quite clearly as unfortunately we had junior staff operating without the usual senior restaurant supervisor.
We are extremely sorry we have inadvertently caused you offence and or embarrassment when we attempted to ensure all of our guests received the hospitality we strive to offer.
We are very proud of our diverse staff and customer base and numerous cultural events we host at this property.
I certainly would have welcomed the opportunity to speak with you directly either on the night or the next day to convey this to you in person.

Please accept this as our personal apology and invite you to call us direct if you would like to chat further.
Managing Directors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2023

Nice room very clean and inviting
The pool was great and spa relaxing after a long drive
Very helpful and friendly staff ,nothing was too much trouble
Loved our stay
Would recommend this hotel to anyone

Date of stay: December 2022
1  Thank brendanorm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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