I had a good experience at the hostel. It was not too busy when I was there - I think maybe 10 guests in total. I stayed in the 6 bed dorm. The rooms linens, bathrooms, and kitchen were clean. The beds were mediocore, but I don't necessarily have the highest expectations at hostels.The kitchen has a bunch of pots and pans for you to use. The other guests were friendly and Christina and Chad were both helpful hosts giving some recommendations of different places to see and shop in the North Island.
Like other users stated, you have to pay for WiFi, which I passed on. I had a car, so it was nice to stay at a place that had free on-site parking. If you had to walk, it is an uphill walk from New Plymouth's city center. One of the guests told me it took about 30 minutes to walk to the grocery store. From what I remember, the shower was lukewarm at best. On the plus side it is nice and quiet in this part of town.