Had a lovely weekend away. Room really great. Very quiet. Clean and comfortable. Really enjoyed the spa in the room as weather limited what activities we could do. Staff very professional and nothing was a bother.More
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Been coming here the for past 10 years!, Under new management now. The best so far!, Richard and Kate are very knowledgable of the area. 3 minute drive to town/ supermarket. Clean tidy rooms, large spa baths. Worth every cent. Can't wait to come back!.
Thank you for the review Richie.
Thank you for the loyalty, it is always great seeing people coming back!
We take great pride in our work, from providing local knowledge on things to do and see, to where to go to eat, to great housekeeping to ensure you and nice and comfortable when not out and about exploring!
Yes, we are very handy to town, a short 5 minute drive, or a nice walk, and also located to quite a lot of the attractions as well.
We look forward to your next visit.
We had a great stay at Emerald Spa along with our friends for a fun family weekend away. Our room was very comfortable and the huge spa bath was a hit with our daughter... us too. Tim and Shelley were great hosts and were very helpful on recommending things to see and do in rotorua. We look forward to visiting again. Great hotel.
Thank you for your review Ben,
It was great to host you and we are so happy that you and your friends had such a lovely time here in Rotorua!
Hopefully next time you can stay a bit longer and experience even more of what our lovely city has to offer.
We look forward to your next stay with us.
Tim & Shelley
My partner and I were down for the weekend and I must say this place would have to be one of the best places we have stayed in over the years. The room was perfect! A bottle of bubbles on arrival went down a treat Which we enjoyed in the big spa bath at the end of our night. The hosts were fantastic and made us feel like we were at home. The breakfast was great they made and bought up to us. We would definitely recommend this place to others and we will no doubt be staying here again
Thanks for having us!
Thank you for your generous review.
We take great pleasure in creating great memories for our guests and it was a pleasure to host you.
We are so happy that you had a great time and that the breakfast was made to your liking. Our romance package has been a massive hit since we launched it, and it is great to see people loving us go that extra mile!
We can't wait to see you on your next trip!
Tim & Shelley
Five of us stayed 2 nights in the 2-bedroom unit which was very clean, comfortable and well-equipped; only improvement perhaps would be a dishwasher in the unit.
You'd be hard-pressed to find more helpful people than the owners/hosts when looking for advice on where to eat, local knowledge on places of interest, etc.
Thank you for the review.
We are so happy that you had such a great time satying with us and that we could help you so much with local knowledge of what to do, where to eat, and where to go. WE sure do take great pride in being able to pass this knowledge on to our guests.
Also thank you for helping us with information. We are always looking at areas where we can improve to make our guests stay more comfortable.
Tim & Shelley
clean, comfortable, warm, friendly service, good shower.
I stay in Rotorua for business only 4-5 nights a year, have stayed at other motels, hotels in Rotorua but Emerald has become my favourite, it's just nicer than some of the others.
Thank you for the review.
Knowing that our corporate clients are happy and your needs are met is of vital importance to us, especially when you are away from home on business.
If there is anything we can do to make your stay with us even more comfortable, please let us know.
Tim & Shelley
